TD Canada Trust Branch and ATM

The worst branch managers i have ever seen @John- branch manager @mandeep- shift manager. Got in to deposit a business cheque but they told me all of it will be on hold whereas when i go to other locations, they do 50-50 usually and sometimes 100% released. Happens every-time at this branch. Wish google had negative review system. Will take it to higher td management. Other guys have same issues here. I suggest you to report it yo td’s upper management. I have been doing business with td from last 7-8 years. Never a returned cheque. Feels little betrayed after the kind of treatment i got.

Poor service by amisha malhotra. Literally, there is no point of booking an appointment. I had an appointment with her on april 19 applying for my loan till today as of may 8 i haven’t heard anything back from her. She supposed to inform me within 4-5 days as she told me to. This happens when you give position to unprofessional people.

2023/02/21 updateCame back after 11 months to my original review and it appears nothing here has changed. Changing this to 1 star as I cannot make it 0. Had to deal with an untrained staff member and then had to deal with an even more difficult manager who instead of resolving started arguing and making me feel uncomfortable in front of other customers. Really terrible service. Would not recommend going to this branch.** March 2022Super slow service. 3 staff members attending 1 customer while other customers are waiting in line for 20 mins. They need some good managers who can maintain staff to operate better.

Just a disgusting branch of employees, rude and dont know how to listen, TD bank has fallen in customer service, TO THE BOTTOM. Half the time most the 2 women managers are just sitting around talking or sitting in the back while 2 tellers do all the work.The people forget they are here to serve us. They think they work for the Federal Reserve of canada protecting all the gold in the world or something.. RELAX .

I would give -5 stars to this branch. There’s no communication among themselves when you book the appointment. I clearly communicated that I’ll be 15 mins late to appointment booking person and that person didn’t communicate further to the person I had an appointment with. So advisor attended someone else. They made me wait 30 mins, then they come to me and said ohh I’m sorry I didn’t know, can you wait another 30 mins. I just kept wasting my time (more than an hour). These branch people don’t respect customer time. So disappointed ☹️ I would never recommend anyone to this branch and probably to TD itself. Customer service at its lowest!!!!!!!

Very helpful, all advisors we spoke to were happy to assist and didn't keep us waiting. Nasir was professional and kept us in the loop with regular emails.

I met with Vinit Nagpal (assistant manager) at this location on March 30 with regards to my company account. I sent him an email three weeks ago with some important questions to complete the requested help but never got a response. I later called and left a detailed voicemail message advising a call back but he never returned my call either. During my face to face meeting he presented as standoffish and uncooperative. It is outrageous and frustrating to see how management works here. The staff needs to be client oriented and helpful. We give them business, not the other way around. Very sad !!

Worst Customer Service from this Branch, i had a confirmed appointment with Tariq and when i showed up in the branch, they told there is no appointment. Even though i had everything on email as well i called in Branch to confirm the same and they confirmed the appointment as well. Vineet Nagpal showed up and talked to me and told that they don’t open business accounts in branch, and unprofessionalism was at best.Never recommend this branch for any Banking Needs.

Was busy. I was getting impatient as they were short staffed but 5 stars to Jag for his exceptional service. Really turned my experience around.

I wish I could rate them with -1 star but unfortunately not possible. Poor customer service by staff and Manager. I am their new customer and the lady helped me with opening an account with half information and when I brought some general question to manager regarding what they offered me in that account. she herself was not sure what TD offers and policies are currently going on. And she mentioned I am not sure because TD changes policies anytime without notifying the client. The branch needs to have a good manager and staff. Also, they told me as I am a new client so for 3 months they will process my cheques in 10 business days if I submitted online. Worst experience ever!