ServiceMaster Restore of Victoria

We recently experienced a large flood in our home from a faulty upstairs toilet that flooded through our ceiling to the bottom floor below. All was covered through insurance, but essentially almost all of our flooring needed to be replaced, drywall redone, damage mitigation, paint, etc,. We were offered service from our insurance company through Service Master, which we accepted as our insurance company would provide a 2 year warranty on any work done.Now, our flood occurred a few days prior to the Covid outbreak in March, thus we were extremely understanding that this project would likely take longer than normal to complete due to the demands on an essential service.Unfortunately, we were assigned a project manager who could not seem to manage basic communication regarding our home. He screened calls from us but would take calls from his coworkers (who called him when he didn't answer for us). He misquoted our project on multiple occasions because he didn't actually come out to the site prior to writing them, and multiple rooms that were damaged were missing on the quotes. He severely underquoted the job, and then had the audacity to call us and ask us for money so he wouldn't have to eat the costs of the job. He then asked if we would call the insurance company and convince them to give him more money. We reported this to our insurance company, and supposedly the owners of service master and our insurance company had a huge meeting regarding this unprofessionalism. However, we never once heard from Service Master directly apologizing on behalf of their employee's actions. Further, after this occurred, this project manager was left on our house as project manager, but we were only to make contact with an assistant who would relay information between us and him. He wouldn't speak to us directly. This wasn't even the worst part of this project, as on multiple occasions we had workers show up without providing us notice. We once went to get groceries and returned to find two employees in our bedroom closet, as they were told to rip out the floors". (We had already agreed with the project manager that our bedroom floors would remain intact until we were able to be temporarily moved out). We were absolutely appalled that they just let themselves into our home and bedroom without any notice. This happened on multiple occasions

Super friendly and fast, our project manager was very proactive and informative throughout the flood

I mostly dealt with Roberta White regarding a restorationfollowing drainage failure/water damage.I found Roberta to be incredibly easy to deal with, prompt, precise, and professional.Thanks so much again!

Three weeks ago I experienced a flood in my kitchen due to a malfunctioning appliance. I called ServiceMaster Restore, spoke to a representative, and was told a project manager would call me back within the hour. As of today I am still awaiting that call. (And no, I do not need anyone to “follow-up” with me as another restoration company promptly responded and addressed our issue).

We had a big flood; lot of damage. We were very happy with the crews ServiceMaster sent out to remove wet insulation and interior walls and ceilings; then replace the insulation and drywall and do the painting, and then some carpentry work and small things as well. Things got off to a slow start because there was a lot of damage in our city at the same time and everybody was busy ... but all worked out well. Happy with the work that was done.

A pipe burst in the wall of our apartment building in the middle of the night. Jessica and Amy were absolutely amazing and helpful! The communication through the entire process was clear and I always felt like I knew what was going on. I highly recommended Jessica and Amy! Thank you for all of your hard work the past few days!

Ken and Sean worked speedily, efficiently, and amicably to remove the flood damaged flooring from my lower level. I au amicably because I have known workers and trades people who don't get along and that's really an unpleasant energy to be around, and especially have in one's home. Ken and Sean kept up an easy-going humorous banter which made the job go quickly and smoothly and kept the mood light. They removed what they had torn up, tidied the area up, placed furniture on wood bits, and set an industrial dehumidifier going. Ken later returned to spray an antifungal and antimicrobial agent to deal with any mold. These guys know what they're doing, explained it to me, and did a great job. High five, guys!

A family member had a medical crisis that required a lot of bio hazard cleanup. Service Master fit me in less than 24 after I called. Mike and Byron did an outstanding job of cleaning carpets, mattresses and other surfaces. They were ready to go on time and displayed a can-do attitude.

Service Master Restore has attended to two basement suite floods I have had within the last two years (25 years in my home with no floods prior!). I cannot speak highly enough of Josh Day, Roberta White, Ryan Menzies & their entire crew who worked on my property. Both Josh & Ryan called me immediately following my second flood & I was so happy to have them perform the restorations yet again!All involved were prompt, professional & courteous. Further, the communication during the process was excellent.If there was a 10 star rating available, they would get it! Thanks again to all of the crew!Cindy Rainey

My experience with the team at Service Master was very positive. They are professional, thorough, knowledgeable, kind and responsive. They dried up my water damage in no time and it was lovely to work with them through a stressful time in our lives. Thank you so much to Josh & his wonderful team.