Centre d'animaux Safari Place Versailles

U can’t return or exchange anything here without emailing them online first( which might take days) even if you bought it 1 second ago…. And sometimes they ask you to bring the same person that bought the item( as long as you have the receipt idk why who bought the item matters, if they bought it with cash).

So I have bought so many times fish from there. After a week they all die.After speaking to other people regarding this , they have the same problem.I should have learned and not bought anything. Because almost all the tanks have dead fish in them.

The staff was friendly. This store is not stroller friendly. Not enough space if u have a big stroller or wagon. There’s some empty fish tank or under renovation. Water leaking on the floor. Not very clean, u can see dust on some of the items that’s been sitting there for a while now. The store manager need to do a deep clean.

The manager was very rude accusing us of putting a different price tag on the box. We asked her to look into the camera and she continued to be rude.

Worst petshop I have ever seen. I swing by often to check when Im at place Versailles and It gets worst everytime. The fish are in lamentable state. Extremely expensive fish. totally not worth it. It shows they really don't care.As you see in the photos the fish were completely infested with ich. This was present throughout dozens of aquariums.5 Minutes away you have the nature pet center on H Lafontaine (25) it's a million times better in all senses.

The manager at this store is horrendous!! She’s extremely rude and confrontational!! I simply asked a question that did not please her and she took it personally , started telling me to have a good day as she was showing me the door before I purchased my things ! The employee watching her treat me this way, started treating me the same way as her manager , telling us to move cause we were in the way at the cash ! I was compelled to leave everything there ! Went to mondou where they’re happy to answer my questions and happily accept my business . Safari Versailles , I would review my manager cause you’re definitely losing business with her .

This is no offence to any of the staff members working there, they were all super friendly there’s just a few problems with this place. First, their hamsters (rodents in general) are not healthy and not in a good environment/space. There’s about 5 hamsters that are 5-7 months all together which is super bad since they cannot be together after 8 weeks+. They’re also super afraid and anxious and they are not hand trained at all which causes them to be terrified. Not to mention, they do not even know the sexe of them. These hamsters should be sent to places that actually have the space to welcome so many hamsters and have the staff and patience to take care of them properly instead of just selling them and only thinking of business and not the safety and care of the pets/animals they have in their possession. Not a good place imo.

Some rude women told me I couldn’t take a photo of a parrot. She was a Rude employee, the rest were very kind. & some the fish has no oxygen in some of the hundreds of glasses they left then Inside at the back. I don’t think I’ll return after my experience with the rude employee

Not bad, not great. For sure, this place is sadly a shadow of its former self. Staff used to be a lot friendlier but this has changed over the years. The workers aren’t necessarily rude, but they seem more apathetic. The selection of animals is smaller/less diverse than it used to be but also less impressive than other animal places I’ve been to. I adore the theming of this store.

Went in for an aquarium stand and some plants. I was served right away and the employee was very nice and got me everything I needed quickly and even offered to help to my car. Not sure why all the bad reviews.