Hertz Car Rental - Edmonton - 8624 53rd Avenue HLE

My boyfriend paid over 3k for a 6 week rental. There was a small ding on the front driver side fender, which was barely noticeable and he found it when we came out of a store parked in a parking lot. He was honest and he filled out a report for it. He requested to be called to discuss paying for the damages or going through insurance, depending on the amount.A week later there is a charge of over 4600 and another 200 dollar charge ONTOP of the 3100 rental charge which we were told WOULD NOT go over 3800 including the rental cost. NOW we are unable to get a hold of anyone and they are scamming us out of thousands of dollars that we cannot afford!!Everytime we talked to these people the price went up a few hundred dollars and in person they would be super nice and then go behind our backs and charge us more!Make sure you get any quotes in writing as this place won’t hesitate to scam you.They will try to make money off of every charge and take advantage of any situation.We are taking further action right away.Not an honourable and ethical business, do not trust them!

Terrible experience called dozen times for update on my situation no call back everytime I go over 6 times now manager isn't around. Now they charged my credit card nearly $700 with no explanation. Initially they attempted lower amounts which I was able to block as I wanted to understand what the charges were for. Still calling daily to get any information I would never rent a vehicle from this location ever again and hopefully no one else does and gets essentially ripped off

Terrible Terrible service. I got the rental through Toyota and they slipped past me the prepaird fuel option without asking me. The charged me 30$ for the car I brought back with full tank after making me wait for 45 minutes to get the car they were supposed to have for me ready.

Great experience. Great Rates. Rented a Tesla Model 3 for a business trip. The guys in the office are great and very accommodating.

I recently rented a car from Hertz and had an awesome experience thanks to Moe and his team! From the moment I walked in, they were super friendly and helpful. They listened to what I needed and didn't try to push me into anything I didn't want.We rented Tesla and the car itself was really nice - it was clean, smelled fresh, and drove smoothly. I didn't have any problems with it during my rental period. The pickup and drop-off process was also really easy and convenient. Moe and his team made sure everything went smoothly, and I appreciated that they took the time to explain everything clearly.Overall, I would definitely recommend Hertz Car Rental and Moe's team to anyone looking for a rental car. They were professional, efficient, and just really nice people. Thanks again, Hertz and Moe, for making my rental experience a positive one!

This review is long overdue, but hopefully still useful to others. Myself and a few family members rented a car from this location back in December 2022, i.e., the dead of winter in Edmonton. Upon arrival to the location, found out they had a car for me, but if we wanted winter tires on the car, it would cost extra. For anyone who knows anything about Edmonton and winter, making winter tires optional is INSANE. So yes, of course we opted for the winter tires for an extra cost. Because it was winter, they also said they couldn't clean the car because it would freeze, so we were given a fairly dirty vehicle. Not the worst, but it's a small attention to detail that didn't bode well for how the rest of the operation is run. They gave us two key fobs, but for some illogical reason, bound both of them together with a metal clasp and crimped it. We needed wire cutters to separate the clasp - who thought of this idea to give two fobs that are inseparable without special tools?? Finally, the car didn't have a box heater - again, really strange considering it was -40 for the week we were there, and that wouldn't be an oddity for Edmonton any other year either.Here's where Hertz really went from a 2 or 3 star review to a 1-star. Our car got vandalized one of the nights we were out. Thankfully, my credit card provided me with insurance, so all I had to do was report the damage and return the car to Hertz at the end of my time as expected. Easy, right? Well Hertz is the most difficult, frustrating company to deal with when things go wrong. They warned me I would get a bill" after the car went through repairs

First time I got headache from this location. They charged me $96 for GAS and even manager gave an excuses when i asked why ?? then I called to Hertz complaint centre and they refunded my money after 3 days. DO NOT GO at this Location.

I usually dealt with one of the competitors , I had needed a vehicle one time and in the whole city this place was the only rental place with anything so i reserved a vehicle thru their app and made my way there apon arrival they guys at the counter welcomed me and started on the paperwork for the rental the whole process was painless and experience was better than anticipated everyone was friendly , professional and they don't waste any time . Two months following the first transaction I returned once sometimes twice a week for a vehicle . Keep up the good work guys . Thanks again

The service at this location was impeccable, the process of getting the car was quick and I loved how they send pictures of the car after inspection.Returning the car was hassle free with no hidden fees. The manager was very accommodating and helpful.I‘ll definitely use Hertz car rental again and will recommend it to anyone.

They were great to deal with from start to finish. The vehicle we rented was exceptionally clean and was thw same as want we rented online. No hidden fees and everything was up front. They even send you pictures on the vehicle when you go and inspect it when picking it up. Good job Hertz