Kent Building Supplies

Every tine I’m in the lumberyard if anyone is working there they have no idea how to help I’ll never go back

Staff are helpful when finding items and stock is usually pretty full, only issue I find with the store is the hours of operations, closing at 6 most days leaves little time for people who work till 5 most days.

I engaged the project desk to replace a couple of windows and some minor repairs in a house in Kelligrews. The desk wrote up my request and said a contractor would call me. A couple of weeks later, a message appeared on my vmail. I returned the call but couldn’t get a live person and left messages. Eventually, the contractor, Troy, returned my call. His response was, some of the work I needed done was “not what Kent does” and further, he “wasn’t going to drive all the way out there” just to give me an estimate on a job. Thanks Kent, for wasting my time. Kent should tell customers who approach their “project desk” that regardless of any discussion and paper work at the desk, all potential transactions are at the whim of their sketchy contractors.

I went to Kent Conception Bay South, NL yesterday to have two keys cut. They had to page for the associate twice before someone came. I gave the associate my key and told her it was printed on the key which one to use.She ignored me and took out a key and cut two for me. I went home and of course it did not work. Back I go and this time I told the girl on the counter what had happened.Again I waited and the manager was passing by. She told me the girl used the wrong one and proceeded to pick out two more.I went home and these did not fit.Back I go for the third time and went to the service deck and asked to see the manager. The girl opened the managers door and said the keys didn’t fit and the manager waved her out of the office. I asked for my money back and we went to the service desk. NOT one word of apology or the trouble I had going back three times. She gave me a refund and still no response. The manager never did come out of the office to talk to me. Very poor customer service.I won’t shop there again and I will go to Home Hardware.Certainly a very bad experience.

I shop here about 3times a week for lumber and supplies. The staff are very friendly in all stores and they are upto date on the products they sell or reccomend to their customers.Customers are always greeted with a smile and also ask if the customer needs help.Very professional .But one thing I like the most,as soon as you step into the store you are are greeted. Kinda makes a person feel special.

Always had every thing we needed. I never heard of Kent when we lived in Ontario, moving here exposed me to the establishments with multiple locations.Kent had everything we needed to complete the home renovation of indoor and outdoor.We love their kitchen cabinets, ordered our counter top and awaiting it's arrival. We are happy by the respect and care staff give when you come in with an agenda of items you need, services you want to inquire about an estimate or to confirm and proceed with their services after receiving the estimate.The garden centres are lovely and the indoor tropical plants are always pretty decent looking. There is always amazing clearance details at all of their locations.The staff made sure we got the online sale price as we had trouble ordering line (webpage glitch), and when we had to wait for one particular cabinet to come it, they made sure to give us the sale price even though it was a week or two later. Because we bought enough cabinets for the entire kitchen. They did not want us prepaying for that one size/piece incase any confusion was to follow. So we came back with the memo, the previous bills and met back with the same managers that worked collaboratively at the various locations to help make sure we got all the pieces we needed.Delivery was amazing and when we did come to discover perfectly conditioned boxes were opened up upon installation; and see the cabinets are internally damaged, they exchange and process was flawless with no hassle.They really made a stressful situation more manageable and enjoyable. Had the staff and management been rude or judging or difficult or had there been no stock or unwilliness to assist and work and help make the huge sales; there would have been huge anxiety and disgruntledness on our part to never want to renovate and repair ever again. Kent(s) made our handy selves and DIY projects achievable and the final outcome super successful.We did have to wait for our counter top to be made to measure and shipped out from out of province into the store for pick up but .... It was worth the wait. After harassment at a competitor's sole location: we were overjoyed that Kent could accommodate.

The store is very short staffed so it’s hard to get any service. Most of the staff I have dealt with have been helpful enough but very irritating to walk up and down isles for 10 plus minutes trying to find someone to ask for help.

Customer service is not that great. Staff were not helpful. Asked for help and the man pointed to a few things then left. He dis not answer my question. When trying to get paint in the paint department the lady was rude and kept cutting me off when I was trying to speak. While I was waiting for my paint she was also rude to other customers that were looking for help. The person that checked me in was the only person that was helpful and kind.

We recently moved from BC to NL and the friendly, helpful staff, such as Lisa R at the Project Center and Keith H have always gone above and beyond to assist with planning and making sure we received prompt service and straight information. We have not seen this level of excellence in Customer Service in Any store for a long time. Thank you for helping us feel Welcome in NL.

Employees dont know anything. Absolutely clueless no one could answer a question. Price of a sheet plywood is crazy but what is even crazier its outside and frozen together and quality is garbage. Their saw is messed up and when they cut a piece of plywood it isnt isn't straight cut. The price of half sheet of standard plywood is $10 cheaper than a full sheet at home depot. I sooner drive to St.John's to go elseware than to waste my time shopping here again. Store needs massive improvements with its employee knowledge of the store and items. I wont be back anytime soon after these last 2 trips.