Mercedes-Benz Mississauga

I am utterly disappointed with the maintenance service provided by Mercedes Benz, and I strongly advise everyone to steer clear of their incompetent service department. My recent encounter with them was nothing short of a nightmare, as they proved to be incapable of identifying a simple issue with my tire, putting my family's safety at risk.It all began this Friday, June 24th when I visited the Mercedes dealership in Mississauga. I informed them that my tire was leaking air, as indicated by the warning system. Astonishingly, after their inspection, they claimed to find nothing wrong with the rear tire, but instead detected a problem with the forward passenger tire. They assured me they would replace that tire, despite my plea to check the rear passenger side tire as well, as I had already filled it up with air twice and it kept failing me.Naively trusting their expertise, I embarked on a long journey to the U.S. of over 1400 kms, braving treacherous weather conditions with thunder and lightning, assuming my tires were in proper condition. However, halfway to my destination, the flat tire indicator reappeared. Frustrated and concerned for my family's safety, I was forced to repeatedly fill up the tire with air, despite the difficulty of finding a suitable location for inflation. Unfortunately, my attempts were in vain, as the tire continued to deflate, raising suspicions that I had been correct about a potential puncture in the rear tire all along.At a stop in Lansing, Michigan, I decided to seek help from a local Mercedes dealership, only to discover that their service shop had just closed for the day, leaving me stranded and helpless. To make matters worse, I later learned that the dealership had closed early on Saturday, the day I passed by, and on Sunday, no Mercedes dealership had a service team available nationwide. This lack of support in my time of need was both infuriating and unprofessional.Desperate to find a solution, I wasted four hours of my valuable time searching for a tire place in Lansing. I went to two reputable tire shops in town, only to discover that neither had the size of tire my vehicle needed available. They did, however, discover a nail lodged near the inside wall of the tire, confirming my suspicion of a puncture. The sheer incompetency of the initial inspection carried out by the Mississauga dealership became glaringly evident, and I had to endure hours of stress and anxiety, jeopardizing the lives of my family by relying on their false assurances. At the same time, the tire shops neither had the tire I needed replaced nor were they able to fix the puncture in my tire.Left with no other choice, and with time running out, I had to hastily find a third tire shop that was closing in just 10 minutes. Thankfully, they agreed to fix the puncture in the tire, albeit with added stress and anxiety. At this point, I decided to cut off my journey and come back to Mississauga.Mercedes Benz, you have shattered the trust I once had in your service department. This was the place I regularly visited to service my vehicle, but now I have lost all faith in their abilities. The negligence and lack of attention to detail they demonstrated during this incident are simply unacceptable. Trusting them was a grave mistake, and I strongly advise others to think twice before entrusting their safety to Mercedes Benz's maintenance service.

Great service provided by MB service staff. Engine light came on and I brought the vehicle in for a check. Justin Vella took care of the issue and the repairs were covered under warranty. Appreciate the quick turnaround.

I recently had the pleasure of purchasing a Mercedes from this dealership, and I must say, the entire experience was nothing short of exceptional. I would like to extend my heartfelt gratitude to our salesperson, Corey Chaston, for going above and beyond to make our car-buying journey unforgettable.From the moment we stepped into the showroom, Corey impressed us with his extensive knowledge of the Mercedes vehicles. He patiently guided us through various models, providing detailed explanations of each vehicle's features, performance capabilities, and cutting-edge technology. His expertise was evident, and he effortlessly answered all our questions, ensuring we made an informed decision.What truly set Corey apart was his genuine care and responsiveness throughout the entire process. He took the time to understand our needs and preferences, going the extra mile to ensure our complete satisfaction. Corey even stayed late to accommodate our schedule and help us purchase the vehicle sooner, which we greatly appreciated.In addition to his exceptional customer service, Corey surprised us with a thoughtful gesture that truly made our day. He graciously fulfilled my request to put a cover and bow on the vehicle to surprise my wife, creating a memorable moment that we will cherish forever. He also took the initiative to take great photos and even made a personal video, capturing the joy and excitement of our car purchase.Throughout the entire process, Corey exemplified professionalism, patience, and a genuine passion for his work. He made us feel valued as customers, and his attention to detail ensured that no aspect was overlooked. We left the dealership feeling thrilled with our new Mercedes and confident that we had received the best service possible.I wholeheartedly recommend Corey to anyone in search of an outstanding car-buying experience. His knowledge, dedication, and willingness to go the extra mile for his customers are truly commendable. Thank you, Corey, for making our car purchase a memorable and enjoyable journey!

Shabana was absolutely easy to work with! Very helpful, very responsive and very informative! She was up even after her office hours she was customizing my car and answering her questions! Although the general staff was very slow, particularly when given one sales rep that was busy with someone else. However she was able to make the experience the best one yet!

I have worked with Mitchell Kubas when purchasing our last three vehicles at this dealership and he is outstanding. He made the process so easy and found us exactly what we wanted. Even after the sale he checked in a few times and addressed all of our needs. A true professional and one of the best out there! Make sure to work with him for the best Mercedes purchase experience.

I went in to buy an suv and had the most racist experience from one of the sales people who thought i was window shopping since i wasn't dressed flashy. Spoke snappy and He literally walked away to do something else while i was exploring options and asking questions. I would never have returned to Mercedes. i met Cain by accident who showed me that customer service is still alive and thriving. A genuine drive to help me make the right decision and deliver on time. He even followed up after to ensure i wasn't having any concerns. If you are to make any purchases with mercedes, i strongly recommend you ask for him by name. I put money on you not getting better service and support anywhere else.

I have recently been looking for a new vehicle, and this has been the first positive experience I’ve had over the past few weeks. Typically, I do not write reviews, but after a few negative experiences it prompted me to recognize good customer service. Thank you Mitchell Kubas for taking the extra time to answer my questions and for your patience.

Had the most amazing experience with my wonderful sales rep Shabana. She helped me thoroughly and was so kind through the whole process. Reassured and provided me with all the information needed. I am so happy I came here for my beautiful car. Highly recommend for anyone looking for a great experience!