Outdoor Gear Canada

It took 2-3 months to replace the strap on my Polar watch.

Le service à la clientèle au téléphone était très ordinaire, j'ai eu l'impression de déranger les commis lorsque je pouvais des questions. Heureusement, la dame au comptoir était très sympathique et a bien pris le temps de m'informer des procédures de garanties d'un produit.

Awful customer service. Been stuck out of pocket for 3 months trying to get a refund out of them for a faulty fork service. Funny part is they've acknowledged the refund as owing, but have yet to actually process it. Whenever I call the line mysteriously gets disconnected. As I said, it's been about 3 months now.

Très mauvais service ! En fait, pas de service. On doit recommencer notre histoire à chaque fois. Impossible de vous dire si frais ou pas. On est pas l'écoute du client.D'ailleurs, je suis convaincu qu'ils ne connaissent pas ce mot.TRÈS DÉCEVANT comme compagnie.

amazing service, and great quality of work for my polar m430. huge shoutout to alex and the staff for making it happen fast for my trip! thanks m8

Mike the REP for OGC has always been very positive, helpful, and quick to get the answer to my questions as well as suggestions for great products

Worst experience and customer service EVER. I had been in contact with a representative for months. Was promised time and again that there was a 2-3 week turn around for the shoes. I placed my order... never heard a word for 2 weeks. Then was told that most of the shoes that I had ordered were no longer in stock. Ordered other shoes but was not relayed any information that shipments were running behind. Then when I questioned where my shoes were, I was told that I was a nuisance and wasn't worth the business and that I should have gone elsewhere. I was left with FIVE business days to find a fleet of 52 pairs of shoes in order to open my studio on time. Now they aren't refunding my money for the partial order of shoes that I received for my staff when they had to overnight ship due to a communication error amongst their staff. Literally the most unprofessional and ignorant people that I have EVER dealt with. Never again. Buyers BEWARE.

Have dealt with OGC direct after local shops have given me the run around on pricing and returning my fork within a reasonable time. Experience has been top notch and they have always executed my repairs and service in a timely manner.

Sent my fox fork for a rebuilt (oil, seals, bushings) by OCG. 5 months later the fork started knocking everytime I wheelied. Was sent back and OGC . Changed more parts they didn't replaced the first time, made me repay for seals and oil. Won't bother next time and I'll send to S4 instead

I have a 2 year old, $285, Polar M430. Have used the watch lightly - 3 days week, once per day for heart rate training only and have taken very good care of it. Despite that, the watch became nonchargeable in April (I have since found via Polar forums online out that this is a longstanding problem with these watches). Polar Canada seems to have farmed out their service and support to their distributor - Outdoor Gear Canada. Neither of these companies are reachable on the phone. Polar support (non-transparently) directs you to Outdoor Gear - they do not offer phone support, and with the Covid situation they don't respond to email requesting support for over a month (during which time I had prompt same day support online from several other suppliers). After finally getting an email only response, you then enter into a once per day email exchange with Steven" who promptly asks you to do all the trouble shooting maneuvers you've already done having read their and Polar's "troubleshooting FAQ's. A week passes doing that. Then