KAY Jewelers

If I could give no stars I would. My now fiance went there for my engagement ring on 9/11. He was told it would be in after a week. (I was sized prior). My fiance calls 9/20 and the sales guy Randy never even ordered my ring. 9/27, my fiance goes in and they finally order my ring (since I'm not a size 7). Randy then tells us it should be here in 45 business days, stating December 16th. This is with expedited shipping? Now the date has changed to November 24th. There was barely even an apology. My ring was on sale at the time and Randy tried charging my fiance full price. They are rude and just wanting to make a sale. My fiance knew which ring he was getting and the size needed. Yet Randy didn't order it on time. So here it is almost a month since the proposal, no ring, no compensation for his failure to complete his job. Just us being told wait times. They should be expediting it at their cost. Way to damper being engaged and not caring what so ever. We will definitely not be purchasing anything from you people in the future. They will lie and try to get you for it all, without a care in the world.

Wonderful location with great customer service. I took my engagement ring to have it sized. Very helpful people at this location

Randy the salesman was very professional and informative. He was able to meet and exceed my needs

I just stopped in to have links removed from 2 of my watches. Michael (Mike) was AMAZING and personable and we had a great conversation while I waited for my watches. He truly made my day. Great Client Service!!

The sales reps are terrible! Why? Because, they are overbearing! How many times in a row, do I have to decline signing up for the credit card? How many times do I have to say no, about buying an item? Once I literally lied, and ran away, just to get away! I get it, you want your sale commision, you credit approval commission, but my God! Chill out! We won't be back, after our experience, for valentine's day.

This is customer service at its finest people. Go see David at the macomb mall location!!David made my holiday season great. He pulled out all the stops to make sure that my engagement went over as smoothly as possible with a beautiful EverUs diamond ring for my (now) fiancé that I was only able to afford thanks to the financing options offered by David working with progressive leasing and the Kay credit card.I am so grateful to him for everything he did, he obviously went above and beyond, made so many phone calls, answered all of my questions, even helped me plan my engagement and the obvious little white lies that go along with itI proposed to my girlfriend on the 21st, the same day that the ring came in (1 day early) and I couldn’t have done it without the services of David and Kay jewelers. Thank you for making my dream come true.

Apparently cloudy cheap diamonds are a thing with kay jewelers. Shop at a trusted jeweler and save yourself money and heartache

The employee seemed inconvenienced to have to show me multiple items. Not very welcoming. Very inconvenient return policy if you are paying in cash. Do not recommend in my opinion.

Nice jewelry but poor customer service.. I may be young but I’m not dumb! If I’m spending my hard earned money I would expect to get what I paid for! My pendant was 4 days late than the expected due date & it was not even what we originally talked about when I was at the store! Plus it did not fit my chain and was told it would have to go back to the jeweler along with my chain. Very disappointed. Just wanted something nice!