Hilltop Subaru

We just purchased our new Outback and we were treated very well by all the staff. Kudos to Slava who was very patient with us Seniors he explained all the features of this car! We would certainly recommend this dealership to all our friends. Thanks to Mike and Laura

We recently visited Hilltop to look for a new vehicle. Salesperson Darren was fantastic. No pressure, knowledgeable about Subaru products, made time for us despite being busy and despite our having dropped in without notice. He made us totally comfortable. This is a friendly dealership and Darren Derochie is a great sales person. Highly recommended.

My wife and I have always been treated excellent here. Any questions or concerns we have had with our vehicles have been dealt with in a timely and satisfactory manner. This is the 3rd vehicle we have bought here and will continue to deal with them here. We have recommended others to deal with them and all have ended up buying a vehicle though Hilltop Subaru.Greg H

The service here is amazing! We brought my wife's vehicle in for regular servicing, which was awesome, even gave it a wash! My truck needed a new battery, all I did was ask where I could get one, and they went above and beyond and had one shipped over in less than an hour. May have to trade my truck in for a new Subaru!

Worst service I have ever received. Billed me for service on a repair that Hilltop couldn't do because they didn't have the part. I was told the part would be in by the end of the week (Which was important as I was heading over the Rockies mid-winter the following weekend.). Billed and paid for the part in advance. End of the week, no part. middle of the following week, no part. End of the following week, the part arrives and service manager at Hilltop tells me they can't install it for at least two weeks. I asked why they didn't book me in when initially ordering the part? Service manager literally couldn't care less. I called CAP-IT, asked if they could do it Friday afternoon as I was heading for Calgary Saturday morning. Dave the owner understood the situation. He invited me over and even though the shop was busy, he had it done in 1/2 hour. As of now all my repairs and servicing go through Vernon's CAP-IT. They've never let me down. Next week, I'm car shopping. Needless to say, it will not be at Hilltop Subaru. Never again.

Thank you to the whole team at Hilltop Subaru. We arrived at 3pm on a Friday to look at a great 2018 Subaru Forester, and by 7pm we were driving out there with our new car. Darren, Mike and Dayna all stayed late to make that happen and couldn't have been nicer. We really appreciate the warm, friendly, relaxed service we got there.

A great non pressured sales experience by Slava, Laura and the service team at Vernon Hilltop Subaru. Everything from the financing to the insurance to purchasing winter tires was done right there at the dealership. Slava was great at answering all our questions and explaining all of the features in our new SUV. We love it!

A fabulous experience! Darren helped us to choose the vehicle that best suited our lifestyle. He was available when we had questions and really took the time to help us learn all the features available in our new vehicle. Laura made the paper part of the process easy and low stress.

Disappointing Service Experience - Misdiagnosed IssueI recently visited Vernon Subaru on March 16th to have them diagnose a clunking noise coming from my vehicle while turning. Upon arrival, I was greeted by a friendly receptionist, and the overall atmosphere was welcoming.However, my experience with their service department left much to be desired. I came to the dealership specifically to address my concerns about the CV axle being the source of the issue. Unfortunately, it seems my concerns were either not heard or ignored.After an hour of diagnosis, I was informed that the rear wheelhub assemblies were in bad condition, and my brakes needed replacement, resulting in a hefty $2,500 quote. Despite paying $200 for the diagnosis, they never addressed the original clunking noise issue related to the CV axle. The only information I received was about my brakes and rear wheel hub assemblies,making it essentially a $200 rear wheel hub assembly diagnosis.No chance id get them to do the real work, i replaced the rear hub assemblies myself at a fraction of the cost. However, this did not solve the original problem, further confirming that the initial diagnosis was incorrect.While communication and follow-up from the dealership was appreciated, I was not satisfied with their premium-priced service. It seemed they were more focused on generating a repair bill rather than addressing my primary concern. Unfortunately, I will not recommend Vernon Subaru for service due to the misdiagnosis and potential for additional costs without resolving the original problem.

Have been communicating with one of the sales team, Darren, for quite some time. He has always been super courteous and helpful. Sending me frequent emails and video updates. Yesterday we made the drive down and took 3 cars out for a test drive. Darren was fantastic, walked us through the many options available to us. We decided on a 2024 Outback. Super excited for it's arrival now. Highly recommend using Hilltop Subaru, all the staff seemed friendly, informed and not pushy like most car sales. Buy a Subaru you won't regret it