Catholic Family Services of Durham

It’s a great service I think we need more of it, it’s not free but it’s a fraction of the cost of regular counselling. The price is very flexible and depends on how much you can give. The people I spoke to were friendly, knowledgeable, and created a welcoming environment. I’m referring this place to my friends and if you need counselling I would highly recommend this place!

For the most part the people here seem friendly.But, it wasn't as good a service as I was led to believe.Firstly I was sent under the pretense that this was a FREE service, not so!Also I arrived a little after 9 am on a walk in basis, fine. Waited until 10 to see intake, Ok, after a quick meeting it was determined that counselling was available........then the soft sell. A $40 fee for the service was being requested, I didnt have it but pretty much felt obligated to pay $20, fine again.I was then returned to the waiting room at 10:15 and informed of my appt time ( 11 am. ) along with other clients who received their times as well.Well everyone seemed to be rolling in at their respective times ( even those who came upwards of an hour later than myself). Fine again. I sat for 25 mins after 11 when my ability to sit in one place had diminished, ( due to injuries and ADD). Plus watching the waiting room empty around me was disheartening. Although other clients would receive updates, I myself was not shown the same courtesy.The kicker was the worker who finally called at 11:26 more or less made it sound like I had walked out prematurely.......... I'm at a loss for any other words........... I don't know.........This was supposed to be an assessment as to whether I would have my children counseled here. I'll be looking elsewhere.

I have been on the waitlist for almost a year to see a counsellor regularly. I had called to see if a counsellor was able to talk to me and mentioned to the Intake Worker that I just found out that I was pregnant and being abused by my partner.I had mentioned that I was extremely depressed and scared and I needed to talk to a counsellor as soon as possible. I was then told by the Intake Worker Rachel that I could not be bumped up on the list and to call the crisis line. The only thing she could do was have someone call me to create a safety plan. Which doesn’t do me any good in the current moment. This has been the most scarring experience I’ve had with any counselling service.