Wellness Shop at Jacuzzi London

Amazing experience dealing with the wellness shop at Jacuzzi London from start to finish. They delivered on every promise from delivery, set up and installation. Freddy was an absolute pleasure to deal with, the customer service was top notch and the main reason we chose to shop there! We are beyond happy with our J335 tub and Sedona Gazebo we purchased to keep us out of the elements while relaxing. We were lucky and took advantage of their red tag sale, saving us a bunch of money, far less than anywhere else we looked. Freddy is always available to answer any questions, genuinely cares about customers needs, not pushy and no up selling. Thank You Jacuzzi London.

Incredible personal service from purchase to delivery to set-up! The Jacuzzi team were excellent, Mike in particular ensured we were kept up to date on our delivery. Many companies today are battling supply chain delays - not Jacuzzi - delivered as promised. Product is high-quality - totally recommend Jacuzzi!

Jacuzzi J-475 is our first hot tub and it is absolutely amazing from the high end construction to all the adjustable jets! We recently had it serviced and a big shout out to Eric who went over and beyond in finding the issue and following up....even on his own time! The customer service team from the Jacuzzi office have also followed up with us. Our Jacuzzi hot tub is easy to maintain and the water is crystal clear. The Jacuzzi hot tub makes all the day's stresses go away and the soothing jets are relaxing, therapeutic and focus on all the right spots. Highly recommend the Jacuzzi hot tub and their friendly and knowledgeable service team!

We are very happy with our recent purchase of our swim spa. Freddy in the London store was great to deal with and very responsive. We did our due diligence and shopped around with other brands and this by far was the best option as well as the best sales person in Freddy.We would recommend Jacuzzi to anyone as it has been a great experience from start to finish.

From the moment I walked into the store until now, Freddy has been a wealth of information and the driving force behind the decision to purchase. This hot tub was purchased for my parents and knowing that I am overseas mostly, Freddy took the time to go visit my parents to their house and explain how to use the chemical products for the tub. This kind of customer service is something that is hard to find these days. The hot tub is amazing, the buying experience was top notch and Freddy is 1st class.

Excellent sales and service from the start to the first soak in my new Jacuzzi Hot Tub. I highly recommend these Guys as your #1 choice! Happy having therapy just outside my back door! Chris C

I spent months looking for a new hot tub. I visited every store, wholesale and big box store around the area. Every model on the market does something the other doesn't and they all have some advantages and disadvantages. Some look pretty with lots of toys but are build like garbage other are just cheap all around. I visited the Wellness shop twice in my search where Freddy went out of his way to help educate me on their tubs and the advantages they had. He offered me different models to fit my price range and was open and honest about all models including their own with pluses and minuses. When I was finally ready to move forward Freddy was able to offer me the right tub at the right price to fit my budget, but hopefully one that should last 20+ years. I completed all the paperwork on line right from my home, in just minutes and the tub was delivered without incident within a week. I am extremely happy with all aspects of the purchase as well as the efforts and support of the team at the Wellnes Shop. I would highly recommend them for an open and honest sale.

Skip the Pig BBQ & Hot Tub store...go right to Jacuzzi instead and ask for Freddy. We had an absolutely fabulous experience dealing with Freddy Pereira at the Jacuzzi wellness the shop in London. The thing that I admire most about the experience we had was that there was absolutely no pressure and the attention to detail was put on education. I never once felt like I was trying to be sold something and throughout the experience I felt like I was trying to be educated on a product line. I had previously been to another store that sells barbecues and hot tubs and the first thing that I was asked when I walked in the door was how much is your budget? This was such a turn-off and just seemed like arrogance to me. I love that Freddy actually took the time to show us a line of options and we easily found one that worked within our budget. In addition to that Freddy was great in explaining the strategy on how to get the best deal based on current inventory and incentives that were on. Lastly the thing that impressed me was the aftercare. I texted back and forth, I emailed him and even after my tub was delivered and set up he offered his advice on any techniques for balancing the chemicals or keeping the water as crystal clear as possible. I was actually pretty shocked that I had this level of customer service after already purchasing a tub and taking delivery of it. This is a gentleman who clearly cares about his reputation and brand in this industry and deeply has a respect for his customers. It would be hard for them to improve upon the experience because not only did we get our hot tub at a price we wanted, we learned a ton about the product line in the process and we took delivery of the tub sooner than expected. I will continue to sing the praises of Freddy Pereira anytime that somebody talks about wanting to install a hot tub or swim spa.

Purchased a 17 foot swimlife expert spa from Ashley at Jacuzzi in London. We had it narrowed down to two spas and decided this was the right one for our family. Steps on both sides and backed by jacuzzi. Our sales rep Ashley was awesome and knew her stuff. Once delivered she came and gave us a tutorial on how to set up the chemicals. She made it look easy but hopefully we will get to that point as well. Best part was she was able to get our spa about 4 months early. We were ready and one became available. In all it was a great experience and delivery and electrical hookup all went perfect and was included by jacuzzi.

From start to finish, Mike at Jacuzzi London has provided exceptional customer service. Delivery and install of our all-season pool was smooth — he took care of everything. Our pool is up and running and we’re loving it. 100% recommend Jacuzzi London!