Vince Ippolito Desjardins Insurance Agent

Stefanie Schaefer-Pequeneza was a huge help with answering questions we had with our policy. She was able to take care of everything we needed - and even helped us secure a credit for our account. Stefanie was a pleasure to work with!

I can't say enough good things about this team.Every single person I have interacted with has treated me amazing and has been more helpful than I could imagine.Truly feels like they look out for your best interest and will be there if ever needed. Currently just have auto through them, but looking to switch everything over as I'm so thrilled with my experience with this team!Thank you all very very very much!!!!

Amazing insurance group, been dealing with Nicole. If you want a good insurance call them ask for Nicole and you won’t be disappointed.

Switched when they were recommended to me by a friend and happy/thankful I did! They've been nothing short of amazing! I've added/removed vehicles multiple times without incident/problems and always polite, courteous and eager to help as quickly and efficiently as possible. Their staff have always been professional but moreover like a friend ready to help out when needed and/or necessary. 10 out of 5 stars!

Awesome service!! Super nice staff at times would give a 5 star but one employee named Stefanie Pequeneza was quite rude and doesn't respect customers, which was quite disappointing... I've requested to speak to someone by their name whom was familiar with my claim\case and she continued to refused to transfer me even after many requests to do so (she even confirmed the person i was looking to talk to was not busy and was in the office that time and moment) she continued and asked if i was even a client and claims she was a little lost that morning? She could not give me a valid reason why she couldn't transfer me, she simply didn't want to do it, she didn't want to help. I had to hang up and personally email the person I was trying to contact and get them to call me instead. would give a 5 star but because of this unprofessional disappointing moment it's 3 Stars for me. I've expected some kind of respect as all the other employees give and do. she did NOT do her best. it made me not want to call that place anymore.

Without any doubt, Vince Ippolito has a world class team with regards to customer service. I have 7 motorcycles and 4 cars. they make sure I always receive an amazing service. They go an extra mile to make sure I do not waste one minute on the phone and delivering simple the best service with a very friendly voice.Thanks you guys

Spoke to Katharine Varaklis concerning my Motorcycle insurance. She was extremely professional and took care of all of my concerns before I even asked. I was speechless. Amazing experience and the complete opposite of what I usually get with other insurance companies.

I was looking for motorcycle insurance & had contacted just about everyone in the province who offers it, including a different Desjardins agent. I had already written off Desjardins as I was told they couldn't offer what I was looking for. Not only were they able to offer exactly what I wanted, but they were able to do it 15% less than anybody else! After looking at options for things I have insured elsewhere, I'll be moving more of my stuff to this team once those renewals come around. Lucas went above & beyond to make sure I had everything I needed, offer advice on things I should consider (which I'll take him up on), and even at the end of the day was able to have my policy in place for the same day so I could enjoy my new toy! Never thought I'd rate insurance at 5* but this was by far the best interaction with setting up a new policy that I've seen in 30 years of driving.

Very impressed with the customer service. I had made an error with a payment and worked with Stefanie to resolve it. She treated me with kindness and compassion and was able to solve the issue with minimal stress.

I've been a client for a few years and only had my motorcycle insured with Vince...and I will say that their staff are very friendly, knowledgeable and very friendly.I had an issue with my previous broker and decided to call Vince and ended up dealing with Daniel.I will say that Daniel came thru and did everthing to help me out.So I just moved my house policy over and as soon as my vehicles expire...well its coming too...I also appreciate that they send out a personal birthday greetings and holiday greeting cards too..Who else does that these days....NO one but Vince Ippolito & company...You guys truly know the meaning of customer service...reminds me of the older days when you had to earn a customer's trust, and Yes they did....and always have!!!You guys are awesome...Highly recommended..