TD Canada Trust Branch and ATM

I am absolutely delighted with Usman Sheikh services. It is really refreshing to work with a financial adviser who is truly interested in their client’s needs, circumstances and preferences. What really impressed me was the way Usman took the time to get a feeling for where I was at, his depth of knowledge, lateral thinking and his common sense approach. He is a professional, ethical and caring, unlike other advisors that always try to sell something to you that you don't need. I gladly recommend his services whenever possible. TD needs more advisors like him, as I wasn't fully satisfied with meeting any other advisor before.

Christina helped us so much! We came here looking to set up a new debit card for me, and a new account for my parents, and Christina took her time and helped us set everything up perfectly. She went over the alloted appointment time by a few minutes, and didn't even rush us one bit. This is the kind of service that's needed at all branches, she's definitely a great employee. Thanks Christina!

Cheque was to be deposited into my account not but was put into my visa instead. Returned the next day to fix issue but was told they could not correct the problem. Told to phone in to correct but was told by phone this is a branch issue and they needed to correct since they have the cheque. Returned to find branch closed for day. Great customer service in too much of hurry to leave for day than to fix there screw up

I love this branch! TD is known for their excellent service and the personnel at this branch are no exception. They go above and beyond to help you and they do it with a smile. I’ve had several branch visits and each time, I’ve walked out impressed with the level of commitment they show. Prabjot is my go to guy here, he’s never without a smile and super awesome as always :) Emma is also another admirable staff here who can be counted on. They’re all very good and I’m sure I’ll get to know more of these good guys as time flies. Thank you!

The lack of any level of service, the ignorance and stupidity of the teller knows no limits.A good day to avoid this branch at all costs for any peace of mind.

Harsha the manager there was a pain to deal with. After a 40 minute drive there he cancelled my appointment. Left my paperwork with them and never got back to me even though he assured me he would. Then when I finally got a hold of him a day later. he was rude. Can't believe someone with his laziness and arrogance could actually become a manager. Sorry it's my first time buying a house and need some help. Sorry I don't know everything. I found the house I wanted and am desperately trying to buy it. This guy is a complete joke. Sorry this review brings down everyone else that works at this location but one hole in a ship will still sink

Their staff is always incredibly nice, but it seems they are all quite incompetent. I closed my account and opened a new one due to a bank fraud last year. This new account has been an absolute nightmare to open up. After waiting ages on the phone, I was finally connected to someone and told they would open a new account for me. They opened the new account and said I could access EasyWeb through a temporary username and password until I received my access card. It NEVER worked online and only sporadically worked on the app. It usually would say no account existed or the password was incorrect. I was out of the country and was not able to visit a TD location to receive this new card. They told me in no uncertain terms that they would NOT mail me a new card and I would have to come in person. The temporary username and password was notoriously difficult to log into. This was during the time when borders were still incredibly difficult to cross due to COVID-19. I understood and said that was fine. Next time I was in Canada I went to TD (my home branch since I was a child) and got my new access card. I told her to close my old chequing account completely and to ensure I could use this with EasyWeb. She had a lot of trouble and consulted with other co workers and supervisor before finally saying it would work with EasyWeb and that I could use all functions as normal. I clearly said I wanted one chequing and one savings account which she said would work fine. After this visit, I went home and lo and behold, I had received another new card in the mail...even though they told me they wouldn't send one to me and that I would have to make a trip to the bank...so now I have two access cards but unfortunately both are unusable. I tried to use the one I got at the bank with EasyWeb and although I was able to log into the account, it wouldn't let me conduct any actions (transfer, E-transfers, etc) as it said I had to call the administrator." I called

Visited today in last 15 mins of the closing of bank. Already felt sorry for bothering them at last moment because the work was urgent. But didn’t like the way the employee treated at the counter. Sorry to say madam, but that wasn’t sign of good customer service. Before handing over my work to TD employee, i already mentioned sorry and apology for the last minute work but her way of taunting at the beginning and at the end of service was more disrespectful. I totally agree last minutes are not easy to handle but customers who visit at last minutes do have their urgencies, which need to be accepted rather than showing disrespectful attitude. I never felt such negative as much as today after dealing with this. Very disappointed :(

I needed to add my daughter on my account and change my address. Seems like this teller didn’t want to do any of theses services. Simply started telling me to make an appointment to have my daughter on my account and to change my address my postal code is not correct. I stood there told this is the right postal code showed her on google. Finally she end up changing the address. I stopped 2 other branches being so busy and end up at the white rock branch. And I have been with this bank almost 40 years. Very disappointed.

Not good first impression. Made an appointment to discuss the options for opening accounts with the bank. The executive I had an appointment with appeared 10 min late (saw him entering the branch) and didn't even apologize. All in all, the information that he could provide me was not more or more useful than what you see online. I guess his work is just opening accounts...