Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel

We had an unexpected 10-day stay here due to my husband's very bad ski accident. All of the staff was extremely helpful (especially David) and accommodations were very clean, quiet, perfect. My husband was in the trauma hospital for 7 days while I stayed alone and the staff was so compassionate and helped me deal with scanning documents, emailing insurance forms, printing airlines safe to fly forms, advice on local stores and restaurants. The breakfast was very good and laundry room was super clean and convenient. Rooms were very clean and quiet. Once my husband was released from hospital we had to stay a few more days before flying back to U.S. so I asked to move us to an accessible" room

I had a two-night stay at the hotel. I needed a room urgently that day. I am an IHG member and the booking process on the app went so smoothly. I booked at 5:30PM and arrived at the hotel at 6PM. Was warmly welcomed by the front desk staff. The room was comfortable and super clean. The breakfast was amazing, I loved the crispy bacon. The breakfast attendance was helpful. Other staff were friendly as well. A guy asked me if I used the laundry with $1. So random but fun.I booked urgently so I didn’t check everything about the hotel, surprisingly the location is convenient, right next to transit, near the big street, some restaurants. Underground parking is available too. A perfect stay

First Impression is terrible!Our room smelt like wet dog so much so it was almost unbearable. Then went out for the evening just to find the parking lot was full, no spots for paid customer's, not impressed.The breakfast was very bland with no dietary need options with the typical cheap breakfast items.I tried talking to staff about the smell in our room only to be told to contact the manager.Terrible odours generally in the hotel, it's in need of some renos.Don't waste your time going here.I will not be staying at this chain again.

Rooms are clean and well kept but definitely reflective of an older hotel. The rooms are in need of upgrades. The breakfast was good and the attendants were very attentive to ensuring that everything was well stocked. The reception staff were professional, courteous and helpful. The business centre was quiet and was able to get work done which was helpful. The location was pretty awesome too as it was very close to the train station and a couple of other points of interest.I’m not sure if the hotel can change this in any way, but the above ground parking lot was very cramped. After parking in one of the spots, it was practically a struggle to get in and out of the vehicle.