Carat Jewellers

Carat jewellers does not do refunds they only do store credit only I could of spent my money on other jewellers store credit is their apologies 50$ I spent 290$ On a watch I get only 50$ store credit they ripped me off.They get only 0 stars only does one star Not returning to their store ever again

Had to have my wedding rings joined together. Forty years of wear, wore down one of the rings. I was quoted a rediculas amount at another jewellers and asked Carat Jewellers what it would cost. $300.00 less!!!! Very good service and my rings look brand new! Thanks Carat Jewellers!!

SHOP AT PARIS JEWELLERS INSTEAD. Please do not buy jewelry here. Please visit any other jeweller in Sherwood Park Mall. Teddy and Carat Jewellers do not deserve your money.The manager judges customers on their dress. If they appear “sketchy” he will avoid selling to them or helping them out. I have seen employees punished for helping customers that don’t match his exact clientele.The manager (Teddy) does not treat his employees with respect. He will make promises about paydays that never come, and you get punished for asking for your pay.I have seen him belittle their dress (while he is wearing a suit that is not fitted for him, at all) and their attire.This place will judge you if you have tattoos, look different, etc. not to mention the employees helping you are not even being paid on time for their hard work. I highly recommend Paris in the same mall for a better customer experience and if you would like to support a business that cares for their employees. They are dressed professionally (a lady sold me jewelry with glitter shoes and leggings on at Carat Lol.) this place should really be reported.

Prices are reasonable. Service was excellent!!

We have used this jeweler three times in the past year and each time our experience has been exceptional.My husband needed to get his wedding ring cut off since he could no longer remove it. Another jewelry store had told him he would have to go to the fire station to get it cut off. We knew that wasn't true so we tried another jeweler. It was Carat Jewellers in the Sherwood Park Mall. The gentleman at Carat Jewellers worked for 20 to 30 minutes turning the ring cutter. His hand was aching because he was left handed and using a cutter designed for a right handed person. He didn't complain, he just continued turning, despite the pain, until the job was done. And then he did an excellent job repairing and resizing the ring.When I lost the diamond from my wedding ring, Tommy at Carat Jewellers, didn't just fix my ring, he surprised me with a beautiful upgrade for no additional cost. My ring has never looked so beautiful. Thank you so much Tommy, that was an amazing surprise!And when we brought my 87 year old father-in-law to Carat Jewellers to get a new watch battery, you would have thought he was buying a new watch, not just a battery. Tommy again went above and beyond, reassuring my father-in-law that he would take good care of his watch, he just needed 15 minutes. He was very kind. We are very happy with Carat Jewellers and have no hesitation in recommending them.

I purchased a black stainless steel chain and wore it for 10 days and I brought it back to the store because the black was coming off already. They sent it in and 10 days later said there was nothing they could do because I wore it and they told me it would eventually wear off a bit. Well eventually to me isn’t in 10 days seemed more like years when they told me. Tommy told me to go to Home Depot and buy some gloss black enamel spray paint and to paint it! I then had to wait another 3 days for it to come back and when I picked it up I said all I wanted to do was exchange it for a different chain but you don’t won’t to help me so I will probably never be back! Then Tommy said oh what kind of chain were you thinking? I ended up buying a silver chain that he gave me a small discount on but I should have just went somewhere else as every other jewelry shop was having a Mother’s Day sale and it would have been $100 cheaper! He also offered to fix my wife’s cracked wedding ring for free but when he looked at it he then said he would need $60 plus $150 to fix the prongs holding the Diamond! My bad for trusting someone like that. Oh well definitely won’t shop there ever again!

Dropped off an item for overnight repair. Came back 2 days later. Item was put in a drawer and forgot about. Shopkeeper had no idea what I was talking about & had no record of me being there. I had to identify the item for them. Soooo,. anyone could have gotten away with my stuff.

These people are very happy to help their customers, very patient and understanding. These folks do not pressure their customers into buying unwanted jewelry! This is the place to get all your jewelry needs looked after!