Rossland Park Rental Office

My sister has lived in Rossland Park for 3 years. She loves it, clean, safe and beautiful grounds.

I moved my grandmother in one of the buildings at the Rossland Park complex 10 years ago. It was a very nice building complex, where the superintendents always cleaned the public areas (hallways, carpets, etc) and performed regular maintenance to all the units. It was also safe and some buildings only rented to people 50+ of age, mostly elderly. Everything went downhill in the last 2 years since a new corporation purchased the complex and there is all new staff and management. Now, the carpets in public ares are never cleaned and stained to the point that it smells in the hallways.My grandmother asked management to perform some maintenance in her unit (fix broken, moldy, rotting wooden kitchen and washroom cabinets that were falling apart, cleaning the air ducts including washroom ventilation, and changing a cracked window). For a year they ignored her maintenance requests.They did NO repairs, came just to clean the air duct in the washroom (only cleaned superficially to trick my grandmother into signing the maintenance request as complete. The duct was 100% occluded when I came to check later). They didn`t even want to change the broken window until the city intervened and sent them a notice to do the required repairs. One of the complex managers contacted my grandmother and began verbally harassing her, telling her Just because you went to the city

This place takes the cake for being the WORST place I've had the displeasure of living in! Extremely lazy, inefficient and unprofessional management; I'm constantly given incorrect information, maintenance requests are never handled on time and some of the old ladies working at the rental office are very miserable and obnoxious and usually very slow in getting any small task done, often giving bad excuses and discourteous responses instead of rectifying them in a timely manner. Im constantly harassed by some of the senior residents in the building about issues that dont really affect anyone 'normal' and the resident managers usually turn a blind eye and take no action which indirectly encourages them to continue this sort of unwanted behavior. The only reason this place gets a 2 star and not 1 is because of the amazing view from my unit. Other than that, I wouldnt recommend this horrible place to my worst enemy; I'll definitely be looking for better options after my lease ends.

Before selling my home some years ago I went on the waitlist to get into Rossland Park. Waited 2 years before suitable unit became available then sold my house. This complex is beautiful, built in late 1960's to mid 1970's by Herman Kassinger, on acres of land, like a small village. Each building/townhouse area had their own superintendent who you got to know and could call on quickly for help. Since Kassinger's sold in June 2019 and bought by Q Residential some things have changed. There are no superintendents for assigned buildings, staff change constantly, the front line staff are friendly but the staff in the office are rude and abrupt with tenants, so most in our building just stay away from the office and staff. New tenants rents have doubled. Most rents are now in the $2000.00 and up range depending on size of unit. I am adding a postscript, if you need anything done in your unit you either do it yourself or get a friend or family member to do it. The interaction again with office staff and the response time is just not worth it. The difference is night and day for how it was run prior to June 2019 and after with Q Residential. The management put a lot of work into keeping the grounds looking beautiful, but as I stated the individual units are basically left to the tenant to look after. Unfortunately this seems to be the trend now in most rental properties, no pride of ownership or duty to tenant, all about making money.

Looked into these apartments 2-3 years ago. Incredible how much the prices have increased! Really well kept though, and beautiful grounds and location.

Looked at unit. Applied and were told we had first choice of it as we were ahead of anyone else who was looking. The next day they told us our initial application was declined, why? Then in the next breath said its already been rented to someone else. We were told they had their application in before us. They stated they would keep us in line for next available unit. 9 months later and still no contact.

We applied, went thru a credit check,was approved to be put on the waiting list, FOR THE PAST 7 YEARS!!! The rental office NEVER returns my call. I guess they couldnt care less

We gave our final notice in December that we were moving at the end of January and they did showings of our townhouse starting right away in December bringing people through out house DAILY during Covid, at times bringing people to my house with my four kids during the holidays. Every time asking for four hour windows for people coming through. I tried to explain that I work nights and have four kids and did they have to do it four hours daily, and was met with the answer that they would take legal action to enter my premises if needed. These people are rude and don't care what you say once you are moved in.

I have had a noise in my bedroom from the pump in the pool. I live on the first floor. They said they had repaired it. It's back. Called the office and they said THEY WOULD SEND A MAINTENANCE PERSON. DIDNT HAPPEN. the first time I said I was going to call my member of parliament. They just shut the pump off. Since q residential took over the whole property has gone downhill. They let all the maintenance staff go.and farmed out all the maintenance. If you want repairs done be prepared to wait a long time. This used to be a really nice place to live. It is going downhill fast.

My family and I have lived here for 37 years. Great place. Now under new owners. Welcome Q properties.