Best Buy

This location does not have educated staff and are highly unorganized Bought a computer and they told me it would be ready next day after transferring data. was not of course. 2 days later ready so I go to pick up and they can’t find the mouse and keyboard. after 1/2 hour waiting I told them I had an appt and had to go. Then they call me to say they found it and expect me to then go back and pick up. i ask them to ship it. then get home and my monitor won’t plug in as no video card. they tell me that is another service to move video card to new computer. so much for asking for a computer that has everything my old one has. just uneducated and no sense of customers time being wasted

It is impossible to call this location and have a human being answer the phone. After waiting through the automated directory for a somewhat relevant number to call, the answering service said the wait would be one minute and then didn't ring? I just want to know if you have any wii nunchuks kicking around and this is the only game store left in south surrey :(

Great service by the electronics team, did a great job to greet an ask if I needed anything an assisted in finding the product I was looking for, the experience was very quick an efficient. Will return to best buy based on service alone. Thank you.

By far the worst location. Been there 3 times and don't be fooled by fake reviews. Never again will we go there. 4 customers in the store. Besides greeter and online pickup there was 3 people standing around talking to each other. Asked for help just wanted to pick up am Oculus and couldn't get help. Was told there's no one to help us. Asked for Manager and she said there was nothing she could do and it wasn't her problem. We can go elsewhere. Lol we walked out. Didn't even ask for us to hang on to try to get someone to help.

Not specific to this location, but I had the WORST customer experience with home delivery. Ordered a refrigerator and it came damaged with a large dent. Tried to get a new one sent. They pressured me into accepting the original unit, but would repair it. After that I heard nothing. I tried following up. Nothing. After trying several times trying to connect with customer service and working it out, I gave up and demanded I get my money back. They wasted my time and money. Most importantly they they lost my trust as a customer.

Worst store layout imaginable. Nothing related to computers is in one spot. The staff ignored me when I tried to ask for help and quickly ran to the staff only door to get away. Worst best buy I've ever been in

Had the most pleasant experience with Gursheen in the appliance department. We need to completely outfit our new home after it is built several months from now. Even though we told her we were not prepared to purchase anything today, Gursheen did not hesitate to share her considerable knowledge and recommendations about the new models and their features. We now feel better educated as to what to look for and we are keen to come back when the time comes to make a purchase. Thank you Gursheen and the other friendly staff at this location.

Had some issue with my purchase. The manager and the cashier handled it professionally and solved the problem. Great customer experience.

I am delighted to share my amazing experience with Eric, who works at Best Buy in the South Surrey branch. Eric is an outstanding employee, who is always ready to help customers with a big smile on his face. His exceptional customer service skills are second to none, and I have never encountered someone so genuinely caring and helpful.From the moment I walked into the store, Eric's warm and welcoming demeanor immediately put me at ease. He took the time to understand my needs and provided me with valuable insights and advice to help me make an informed decision. His knowledge of the products and services offered by Best Buy was impressive, and I felt confident in his recommendations.What really stood out to me about Eric was his positive attitude and willingness to go above and beyond to ensure customer satisfaction. He was patient and understanding, and never once made me feel rushed or pressured. He took the time to answer all of my questions and was genuinely interested in helping me find the best solution for my needs.In addition to his exceptional customer service skills, Eric is also the sweetest person I have ever met. He exudes positivity and kindness, and his infectious smile brightened up my day. I left the store feeling happy and grateful for the wonderful experience I had with him.Overall, I cannot recommend Eric enough. He is an asset to the Best Buy team and a shining example of what great customer service should be. If you are in the South Surrey area and in need of assistance, I highly encourage you to seek out Eric - you won't be disappointed!

more like worst buy, grabbed more headphones because lost another pair, usually buy online for $65/70 but here they're $96 after tax, same Jabra headphones I always buy. Then while at the register they give you some speech about 30 day warranty