City Second Hand Shops Ltd

The 3 movers were excellent, on time, ahead of schedule.They were quick, didn't complain about being on the 3rd floor without an elevator to use. No hidden costs or fees, no damage done to our furnishings. And they were happy and friendly. I will use these guys again if need be in the future, and I highly recommend them.

Neil and his crew have moved things for us many times over the years and we’ve always been so happy with the work. He took our house contents to Alberta with everything arriving in great condition. Amazing skills loading a truck to the max, kind and easy to work with. Would recommend to anyone looking to move with a little less stress!

Friendly staff, they mostly only have furniture and mattresses though.

This store has lots to offer, family owned for a long time. The owner Neil is the most genuine honest man you will ever meet. His fleet of moving trucks are at a fair price and a added bonus in this town.I would recommend this store and moving service to anyone ! Thank you.

I was very disappointed with this move. We gave them very specific instructions on where to put our furniture, and they did not even place it in the correct rooms! Beds were left dropped in the doorway in the living room, the fridge not in the kitchen and the one guy even tried to convince me that my wife told him to leave a table at the bottom of the stairs (anyone married here, will know she did not want it in the bottom of a stairway when it belongs in the room upstairs).When I got back from work my wife had just left on an errand. The guy said he was all done and everything put where my wife asked him. I trusted him. I even paid each mover a $50 tip on a visa statement. They left and I went in to find a disaster in the house. I called to talk to the manager 15 mins later and he said they had already cashed out and could not reimburse me my tip. No refund for incomplete work?I realize that much of this could have been avoided had I stood there and made certain they put each piece where it belonged (oh, and they did not put any legs back on any tables...I get to do that). So much of this is my fault for trusting them to do their jobs. My bad. I will not use them again. Poor product, and poor customer service. Buyer beware with these guys.

We had a quote at 110$ per hour for our basement suite to be packed up and moved and a piece of furniture retrieved from a few blocks over. The movers were relatively professional but at the end of the day the owner Neil barged into our new house and demanded 145$ per hour as opposed to the 110$ that had been agreed upon. The owner Neil was extremely rude and also unwilling to change from 145$ for many minutes saying he wasn't responsible for the quote and that he wouldn't lose money on the job. As we insisted that he hold true to his companies promise for a rate of 110$ per hour, he agreed, but said he would order his movers to leave the job unfinished. Eventually he was talked down to 135$ per hour for the whole day and to finish the job but as he had our credit information already we had little room to negotiate. The owner made the move an extremely upsetting experience and was wholely disrespectful. I caution anyone to not use his company as he in our experience is incapable of following through on our pre arranged agreement and was angry, actively threatening in his tone of voice and also in word.

Neil and his guys did a fantastic job moving me from Prince George to Kelowna. It was affordable and they were easy to deal with. They were always on time as well as very professional. They were even able to move me a week earlier so I would be in my place by the New Year. Highly recommend for long and short distance moves.

The owner Neil and his business partner are great guys. Just moving here and needing an oven, it was just one of those things where we bought one from them, they delivered and the oven wasn't working. They were quick to come make it right. They came back with a loaner and allowed us to select a new/used oven. Which works fantastic. They honor their appliances reliability sale. In businesses its all about how you handle and respond, these guys were awesome with no questions asked. Thanks guys for all the great help and making it right.

I bought a used appliance. The delivery was fast and the staff were respectful and kind. When the item arrived, it had some unexpected issues. The store replaced it immediately with a better one. Now everything is awesome! I feel very safe and comfortable buying used appliances from them.