Michael Hill Vaughan Mills

This was the lowest quality of customer service I’ve ever encountered! This was the 2nd time in that store and was belittled every-time!I was rushed through a sale, lied to about the return policy and to top it all off when I got home and showed my mom the earrings I purchased for gifts one of them were faulty. Then, when I checked the receipt for the return/exchange policy I realized that the sales lady did not apply the discount (50% off) for one of the earrings purchased.

Very friendly and helpful staffs, highly recommended.

Very bad experience and also very poor Customer service. Bought a pendant from there and the chain broke even before I could wear. I went in to trade another chain they wouldn't let me switch for another thicker chain so I wouldn't loose my pendant. I was willing to pay the difference but still they wouldn't let. Me. And very unfriendly Customer service. I Will never shop there again. Bad experience first time and that will be the last time.

Purchased a necklace and there was a 15% discount for earrings and necklaces as I saw it on their website. I decided to visit this store to buy it. But they did not apply this promotion when I cashed out. So after I told them, they just made it for me with an expression like they were not happy. It was not a big thing but I hoped at least not to think that your customers don’t know it.

I went into the store in the mall today to exchange a necklace I recently got for my birthday. Absolutely nothing was wrong with the necklace, it just wasn’t my style and it was given with a gift receipt! The first individual I dealt with made me feel extremely uncomfortable when saying I would like to exchange telling me why would you want to do that? It’s only special edition .... and holding the necklace out as if she was selling it to me. I simply explained it wasn’t my style so I would like to exchange, and the disappointed woman went into the back. A manager? I assume came out and once again made me feel extremely pressured to keep the necklace/ asking me why I would want to return it. When I did not change my mind she proceeded to tell me their “system was down/ very slow” today and if I don’t mine leaving the necklace there for hours she could MAYBE get it done for me by the end of the day. When I explained I wasn’t from the area and made a special trip she listed off 4 different locations which were further away from me to try to return it there. Very poor customer service experience, I don’t think your customers should be made feel guilty and turned away when they want to exchange something THEY purchased. I understand systems fail in stores don’t get me wrong. But after almost arguing with two people to explain I simply didn’t want the necklace, I’m wondering if it was convenient.

After experiencing TERRIBLE customer service at Peoples my boyfriend and I stepped in Michael Hill only to be greeted by the most exceptional experience! Nagi was our sales representative and she was amazing at helping me feel excited and actually listened to what my vision was! Thank you again for making this such a pleasant and beautiful experience!

We Went to this branch today and we had a really bad experience with one of the sales persons named QUEEN,she left us in the middle of conversation and started helping a different customer who was purchasing more expensive item.We left the store happily at the end because AREZOO helped us very nicely after and she made it up to us.I wish I could give Arezoo a different rate but that experience was awful with that sales rep.

My husband and I had an amazing experience with at the store. Svetlana was amazing. Not only was she super friendly and funny but she was also very knowledgeable and really did everything in her power to give us the best deal possible. We purchased my engagement/wedding band set and my husbands wedding band from there and we couldn't have been happier. They had a great selection of rings in different price points and styles. Highly recommend!!!!!!

I bought my girlfriend a beautiful white gold diamond ring under $1000.00 dollars, the staff were awesome and I bought my last 3 gifts there, great location, knowledgeable staff, good variety of jewelry ... very happy

Lana should be fired! This is just ridiculous at this point. I’ve read so many reviews saying how bad she is and how she is not helpful.I came in to exchange my purchase and although I understand there is a grace period in which to do so it’s COVID and she should be more compassionate. She belittled me and lectured me as if I was a toddler. This is by far the worse thing someone can do. I took my item back and left immediately.I then proceeded to go to Square One where I was helped immediately and got to make the exchange I wanted spending another $2000 because I was so pleased with the rep there.Just goes to show what good customer service can do.Do yourself a favour and don’t shop at this location until they get better staff. Zero Stars!