RBC Royal Bank

I have been a client at RBC for several years... starting to reconsider. Biggest issues: extreme delays in responses, losing forms, poor follow-through, useless meetings, misinformation re loans, extremely long hold times. There were some occasional productive encounters with the rare competent person - I won't deny that. In hindsight, I think it has been more of a disservice than anything else. (Unfortunately, I'm not sure other banks are better, but I'm willing to find out). Oh and something I find absolutely unacceptable: the phone number on their business cards lead to the general customer service line, which takes hours to get through and negates the effort of going there in person to meet with someone.

They treat my requests promptly and with great customer service. Would strongly recommend

Great location and always available, unfortunately I felt upbraided the one and only time I've had to interact with a teller in this branch. I also find the area around the ATM machines lack cleaning most times, although to be fair the location might not help.

I don't go too much to this branch because they are slow, but the experience I had today made me not going there anymore.I had The rudest service by a young girl with blonde curly hair, I wish I could know her name. I didn't put 1 star because there are some people that gave me better service than this woman.

Worked with a Teller and given false information about how to manage an issue. When spoke to customer information, they recommended going back to the branch. Went back to the branch, and they did not know how to manage this task and no resolution was made.

I appreciate the helpful nature of Mr. Francis Carignan. He was very nice & informative explained all the details and he was open to assist me in future banking with the RBC.I had some issues in the beginning since most of their staff (management) isn’t knowledgeable or helpful towards their customers.However Mr Francis was great to deal with and he helped me with personal banking accounts & he did his best to resolve the issues we had. That was a great experience for a new customer.

had an appointment, but they never have anyone at the service desk..so ive had to wait in line on 2 seperate occasions..both for about 20min just to tell the teller to call someone for me. The tellers are so slow..i wont be coming back.

I have an one year non redeemable account, few days before maturing, I went to this branch and I asked them to transfer my money to my checking account..however, they lock my account for another year with minimum interest rate..I threatened them with police and everything is fine now!

I had an unpleasant interaction with one of the bank tellers named (I believe) Cecelia. I requested bank statements and it came across as a large burden for her. The entire time she was rude. After I received the printouts and was checking them over and clarifying something, she basically told me to move along. I'm sure my interaction with one employee does not represent the entire branch, however this poor experience makes me not want to return.

How is it possible to be this slow? . It seems the staff doesn't know what they are doing. 32 minutes in line for only 2 people and still waiting. They should just close the branch and leave atm only after all is the same effect as no transaction can take place normally in this place. Any other branch around offer different experience