Twin City Glass

Horrible service, placed the special order two weeks before Christmas 2020. Custom shower door installed on 1-28-21, there was an issue with the sliding door. I asked the installer to verify the door was installed properly due to almost costing 3000.00. The installer responded, I didn't force you to buy the shower door." I tried to speak with the other installer

Very rude customer service at the front counter. They don't want to be bothered by anyone. They are very disappointed that customers don't have a degree in glass and glass products. I have been a customer for over 30 years and they have always been like this.

Very friendly staff. A nice atmosphere. They made a custom fit mirror for me. It’s perfect & was very reasonable. Highly recommend!

They held on to my parts for over 3 weeks “waiting for someone to take a look at it” so I can get a quote.. when I called 3 weeks later asking about it they told me no one has even looked at it . They had to call me back to figure out what I was talking about.. didn’t even get a quote after waiting 3 weeks. I decided I’d rather take my business somewhere else. Nightmare service. Thought they lost the parts I gave them.

We have had wonderful experiences with this company! The staff are extremely friendly and very helpful. If we mess up an order or vice versa, during these crazy times, they are ready to assist in any way that they can, promptly too!

Requested a quote for shower enclosure...Salesman arrived and took measurements...Advised me approx week for estimate to get back to me...Seems excessive for an estimate..I waited a week, contacted store to inquire about estimate...was told it hasn't been finalized yet...I told them not to bother because I wasn't waiting for them anymore..I feel it should not take a week to get an estimate after they take measurements.Regardless, I'm not doing business with this company and I don't think I would in the future....Just a bad first impression.

Something as simple as cutting down our bathroom mirror wasn’t so simple for the 5 places we called before we found TCG.Hannah responded to our call with, “No problem!” We drove it to them immediately and it was done perfectly the very next day.Their showroom has inspired a shower renovation, so we will be back!

Do not trust this company to complete your job; not o lot do they have terrible customer service but also do not take any responsibility for their mistakes. Their answer is alway “a manager will cal you back” and Mark, the manager never calls back. He only got involved when I became frustrated … at which point he decided he doesn’t want to do work for me anymore. This is after I’ve been waiting for my glass since July (we are now at the end of November).

First of all, this company always supports the community by donating to the Twin City Community Outreach Program. Seeing their quality of products there, I placed an order for a replacement glass panel for our coffee table. Not only were they speedy in getting back to me with a very affordable estimate, but they were quick in getting my order made. The quality was amazing and the customer service was just as good, especially in trying times. Thank you for meeting and exceeding my expectations.

I had a truly unbelievable experience with this company today. For a little background, I recently had a 7’ x 4’ x 1/2inch tempered glass shower wall explode into 100’s of pieces when (luckily) no one was even in the room at the time. I understand that although this is not common, it does occur a small percentage of time, due to inclusions that were embedded in the glass during the manufacturing process. I will also note that the glass is 8 years old.As Twin city did the original installation, I called them to review the situation and to get a replacement glass panel. Late last week, one of their technicians came, assessed the situation and told me he would review the issue with his manager and advise. Today, I received a quote for $1,400 to replace the glass with no other explanation.Subsequently, I called the business to discuss this with someone to see if I could get some relief on the quote since the glass broke spontaneously, with no impact or prior damage. I was quickly transferred to a “Manager” who immediately started talking over me, wouldn’t listen to what I had to say and was just totally rude. Within 30 seconds of taking the call, the manager, who had done most of the talking, hung up on me. I had not been aggressive or rude at all. I just wanted him to hear my story and see if there was anything he could do for me.As I was quite shocked, I called him back and he continued to be totally unprofessional and rude. He ultimately told me that he didn’t even want to do the job for me and that I should go somewhere else. When I asked what his name was, he said “Mark” and refused to give me his last name. He did tell me that he was the owner who I now know is Mark Weinholtz.I can honestly say that this is the worst customer service that I have experienced in my life. If he had listened to my story, sympathized with my position and then told me that unfortunately there wasn’t anything he could do for me, I would have just gotten the work done. But rather than listening, he talked over me and generally didn’t care what I had to say.The worst part of this is that this guy was the owner and treated me this way. Ultimately, I guess we did agree on one thing - Twin City Glass won’t be replacing my glass shower wall.Perhaps this guy knows how to sell things to contractors and builders, but he certainly doesn’t know how to talk to the end customer or to provide customer service. I am strongly recommending that you avoid doing business with this company!