Valecraft Homes Ltd - New Home Builders Ottawa

I want to share my feedback regarding the excellent customer service that I received throughout my purchase experience with Valecraft Homes. As a first time home buyer I appreciated the amazing sales representative that took the time to explain and make this an exciting event.My new townhome is exceptional and it feels like a single home! The finishes are top quality from granite countertops, huge glass shower and hard wood floors. The highlight is the elegant curved staircase and the open concept.I have two rumbustious and loud children. I’ve spoken with my neighbour numerous times about our potential noise and they don’t hear us. This is a well built house!!!The after sales customer service was equally top notch. They are responsive, friendly and helpful.Valecraft Homes is a local Ottawa company with big hearts, continuously giving back to the health of our community. When it comes to your home I recommend Valecraft for their quality, customer service and reputation.I love my new home! - Noémie Côte

After service and quality of there home sucks. Stay away,buy from any other builder. I had a claridge home before my valcraft and the quality was way better.

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Valecraft has disappointed my wife and I and let us down. Last week our bathtub overflow drain failed on the 2nd floor and flooded the kitchen and dining room ceiling on the main floor. You can only imagine the repairs required for this. So of course our first recourse was to call Valecraft for support, unfortunately plumbing is no longer covered past the 2 year Tarion warranty...fine. But what pisses me off is having the valecraft maintenance/guy foreman come to our house and put the blame on us by saying that the overflow was loose and that this constitute owner maintenance". I don't know about you guys but do any of you routinely check your overflow and tighten it as part of your normal house maintenance routine? Wouldn't you think this is the type of household item that would expect it to be done right in the first place?Such BS if you ask me. I'm tired of Valecraft of putting the blame on their customers. The amount of times I've complained about deficiencies in my house only to receive sny comments by the trades person in charge. Well this time it cost me and I'm not turning my head again on this one.So ended up getting a 2nd opinion and had a 3rd party plumbing company come in and do their own inspection. Based on their findings

Awesome Builder. They have helped us every step of the way. They helped us select our interior finishes and fixed any imperfections upon moving in. We had a leak in our foundation and they fixed it fast. They have treated us like family. This builder does what most builders won't and that is taking care of us. Thanks Debbie, Mark, and Zach for all your help. I would highly recommend a Valecraft Home.

Bought a Valecraft Home in 2012. The thing was built in 2003 or 2004. The shower drain from the ensuite shower leaked because a small bead of caulking was used to seal it rather than using proper plumber’s putty. Water built up in the vapour barier under it and eventually through the garage ceiling drywall. Had to fix that mistake, but when I opened up the ceiling, I saw that the first 10-12 feet from the front of the house in didn’t have any insulation installed. My ensuite is above the garage. No wonder it was always cold. Right under the tub, nothing.We’ve all heard horror stories from all builders in Orleans, and Valecraft is no different than all the others. My neighbours tell me about all the stuff they’ve found over the years and it’s a joke. Builders contract the work out, but Valecraft’s name is on the bricks in the front of the house, so this is on them and whoever does inspections.When I first bought the house, I called Valecraft to have info on the house(exact square footage and plans). I was told they couldn’t help. Again, a joke.I would give a zero rating, but it doesn’t seem like Google allows it.

We signed to receive a Valecraft home in November 2019. The week after signing, they delayed from August to November 2020. Prior to purchase, the sales staff were wonderful.Over the pandemic and after signing they provided little to no communication - we didn't even get an official notice we weren't moving in on our move in date until after our move in date and had to call them weekly before hand to find out if we had to give in our rental 2 month notice or not.Our house itself is fairly decently built with only some issues found however Valecraft's communication is still abysmal. They will not respond to inquires on repairs and do their best to avoid having to perform any repairs. Calls and emails will be ignored.If Valecraft actually communicated with the buyer at all and fixed relatively simple repairs, my review would easily be 5 stars, however the overall experience is soured due to this.