BMO Bank of Montreal

I have had the worst experience with this branch, to put it simply, I have received better customer service in third world country banks than I did at BMO.Recently, a fraudulent made his way into my online bank account (how my credentials were leaked is still a mystery as I do not share or use them on ANY laptop, only on my iphone). And this fraudulent was able to transfer a sum of money in an unauthorized manner.I called customer service the same minute, but they did not do anything to stop the transactions.After going to the police and filing a report, I visited the bank in a state of shock and anxiety, I did not hear a word of apology or sympathy from the bank agent “Tina”.Instead, she asked me what would you like me to help you with? My answer was in bewilderment: “You should be telling me the steps I need to take here to keep my account and property safe!! Replace all cards? Change credentials??” I asked her multiple times to add my police report case number to my file, but she dismissed it , I insisted as the investigation takes place in a different department and it is not up to this person to decide if this piece of information is important or not.”Then, on my next visit to the bank, the same agent questions why I am there, and explains that they would call me after investigation is through (she decided that most probably I won’t be reimbursed but I do not need to go to the branch, they would tell me the news over the phone!!”This is completely outrageous, insensitive and I plan take this to legal authorities when the times comes, I just want everyone to know this is not a trustworthy place to keep your money.

If there were negative stars , this bank deserves it . Horrible service . Went to pick up cheques and the girl that had the key to the drawer was on lunch and apparently had the key with her ? I asked the Teller when she would be back and she had no idea and didn’t offer to call me back when someone would be available . Also the lineups are extremely long and there aren’t enough people working .I always have a horrible experience . Management has step in and make a change

I would say it’s so disappointing for the recent visits. It used to be my favourite branch that everyone was so friendly and helpful. Everything changed now. The teller was meant to do a wire transfer WRONG which ruined my order, they did not even apologize but asked me to rethink it is my problem that I should’ve done the wire by myself online, instead of making them too busy in the morning! Now I am considering moving my account to another bank.

The worst. I have been trying them all week to make an appointment so I can open an account and nobody answers the phone. I have left messages and nobody returns my calls. Most of the time when I call it redirects to telephone banking.

Booked an appointment online a week in advance, got 2 notifications. Show up and the bank is closed for renovations. Waste my time and make dealing with my mother's death just that much harder. No answer from any of the contact numbers on my appointment emails. Very disappointing.

I was honoured to meet and work with Teena. She saw us through an incredibly difficult time and went beyond her job description to help us. People like Teena are the reason why companies are great. Teena and Team have turned me into a lifelong BMO fan -- 11/10 recommend. Thank you for looking after us and for making a difference.

Worst Customer Service by Banker - Nidhi Bardolia. Zero Sales expertise. I had to get my account closed with them due to their service. Worst Newcomer package offered by the banker.

Slowest branch. Now with more relaxed layout of this branch no one wants to work at all here. Very unfortunate I do banking with them.

I want to open a student account so I called to the bank customer service yesterday morning. Customer service told me no need to make an appointment and just walk in any branch. I lined up in this branch for more than 20 minutes and the teller said that this branch was very busy and told me to another branch which was 10 minutes driving away. She was very impolite and just wanted to push me away. I drove 12 minutes to another branch which was located at third line and Dundas West and the teller was helpful. She helped me to make an appointment the other day. I ended up drove several minutes to CIBC bank and walk in open an account with easy peasy. Moreover CIBC bank has a promotion of $60 to student who open an account. So don’t waste your time to BMO if you want to open an account, it pushes customers away.

The teller I spoke with yesterday was very rude and she provided me with wrong information on overseas ATM transaction fee.When I found out different information from BMO website, I had to travel back to this branch to verify which information is right between the one on the website and the one the teller provided with.I met with the same teller and told her that the information on the website is different from what she told me. She took my debit card and searched my information on the terminal and blamed me of having a sort of 'grandfather account' which was the reason why she could not find right information on the overseas ATM transaction fee. Even she passed the responsibility of providing wrong information to her coworker who whispered her that information.She never apologized for giving me the wrong information and having me travel to this branch to verify the information.I have been customer to BMO for the last tweleve years but this experience made me think to close all my business with BMO.