Welwyn Wong Landscape Design

Welwyn created an amazing design for our backyard including the swimming pool, patio stones, composite deck, and the plants layout.Happy to say that after completion, it’s the nicest backyard in the neighborhood ;).I recommend reaching out to her as the first step for your exterior landscape.

I will rate this company 0 if it provides this score. I had such an unhappy and frustrating experience with this company, and the owner Welwyn Wong that I feel obligated to speak up.I want to do a Japanese garden inspired backyard makeover and I chose this company from hozz for the reviews and the claimed specialization, which all turned out to be overrated and untrue from my experience. This company lacks basic professional ethics, no informed procedures, no schedule/timeline to keep, and the designers do not show sound qualifications in garden design.Welwyn Wong came to my property for a garden consultation around November 14 2018, the charged consultation session did not produce sketches nor any sort of written material. After I signed the contract to hire them to design my backyard and sent them the requested deposit, I was then told that they cannot finish my design before end of November and they would have 2-month winter break starting December 1st. They should have come to my property to take some photos before the snow fall convering the existing hardscape, but they did not make it.I contacted them second week of February 2019, with photos of the backyard hardscape, the existing plants' tags, and highlighted the design objectives in the contract and the design challenges (they did not ask these but I sensed that they did not have all the necessary information to do a good design, which they should have after I signed the contract).They emailed the draft concept design on 02/14 after I payed them the rest of fee in full, because they said that I can only go to their office to discuss the concept design if I do not pay them in full, which turns to be my another mistake. The concept design turned out to be a garbage and nothing worth a on-site discussion. After a couple of email exchanges, Welwyn Wong called to discuss the matter and said they would sent the updated design for our scheduled on-site discussion on 02/26. But they ate their words.After the on-site meeting, they said that they would send me the design based on the discussion. I waited until 03/04, and contacted them again for the updated design, which they sent that day. I was unhappy for how they handled the challenging areas I have mention to them multiple times, and their response was all way to disappointing. At that point, I simply wanted to end this and asked them to mail me the hard copy of the design with the scaling and the list of the plants as they have put in the contract. Welwyn Wong called me around 3/18 to discuss the areas I am unhappy because the suggested plants do not grow well in those areas. They again said that they will send me the update. of course, again, I did not receive any till today (3/30) although I left voice message and sent them email, which I did not even get any responses from the company.This company cares about money and nothing more. It is a shame that such company still survives in ottawa garden design business.

We hired Welwyn to work on a design for our front yard and fix up up landscaping in the back. We have been so impressed with her professionalism, creativity and deep knowledge. It has been a pleasure to work with her. She listened to what we were looking for and was able to use her creativity and knowledge to come up with an incredible design. When going over the design with us, we could see how much thought and attention to detail that went into her plan. She explained to us each plant she selected for our plan and why. It was very impressive! We can't wait to see the design come to life!

Happy to be able to leave a very positive review for Welwyn and her team. We really enjoyed working with Welwyn and have used her services multiple times, both for our backyard and now, coming this year, our front yard. We have an odd-shaped lot, and she had to work around multiple trades (including a pool company) and managed it all for us with ease. I think I was most pleased with the design of garden beds in and around other hardscaping, decking and the pool. It truly is a work of art!

Welwyn redesigned our backyard and she exceeded our expectations on every level. She is not only exceptionally talented but extremely enjoyable to work with. She is both professional and very creative.The process has been a very positive experience. I would highly recommend her.

We had a wonderful time working with Welwyn and her team. Our backyard is long and narrow and slopes at the end and she designed it beautifully. We did our project late last year and we are excited to see everything bloom this spring. She was very pleasant and patient with us and has wonderful and beautiful ideas. After we met her we did not look further. Thank you! Can’t wait to have you over to celebrate our backyard.

Had a really nice experience with Welwyn and her team. Very professional and pleased with the beautiful diagrams received. Loved her vision for our back and front yard. Looking forward to putting the plans into action soon.

We are very pleased with the design created by Welwyn for the reformation of our back yard. She brought to the project an astounding degree of creativity that has transformed the area into the backyard oasis we desired. Equally important, working with Welwyn was a pleasure. She listened to our wants" and brought to the table creative options to make them a reality. This was a pleasurable and professional experience from start to finish."

Very thoughtful and personalized landscape design. Welwyn was excellent to work with excellent landscape suggestions and accessibility. Would highly recommend.