Servi-Secours Outaouais Ltee

We just had two gentlemen in to look at our fridge. The pre-service calls I had were great however the quality of service I received was disappointing! They were frustrated my fridge wasn't on before they arrived (it wasn't working, didn't know it should have been on), they were frustrated at the 5 minutes it took to start up (unplugging it 3 times) and when I asked them to patiently wait 5 minutes surprise it started. On several occasions he referred to our fridge as cheap and continued to make disrespectful comments regarding our purchase. We take really good care of our stuff and they kept tossing parts around like they didnt care. Upon info on the price I was told no second charge for their return and the part was to be guaranteed.... I asked how long 3 months... not really comforting. Then there was a second charge and I had to pay the entire bill upfront to which I refused and got a lecture about why even though I told him several times that I understood but I would only pay for work completed today. He argued with me and wouldn't let me speak in my own home. He continued to be very rude until he finally left. I should have asked him to leave much earlier. I will never recommend this company and was extremly disapointed with the poor quality of service!

Nous avons reçu un très bon service, professionnel et courtois. Nous avons également reçu plusieurs conseils afin de bien faire fonctionner notre laveuse, ainsi que pour économiser de l’argent et pour faire durer l’appareil. Le technicien nous a également donner des conseils sur notre frigo en bonus. Service efficace et super rapide, en seulement quelques heures après avoir fait l’appel. Nous vous le recommandons sans hésitations.

Very professional and terrific service!! Even got some info on how to extend the life of our washer!!! They did not use cheap products to repair my dryer, they actually used original Samsung parts.. Would highly recommend!

wow

Excellent service! They said they will TRY to get to me today, and they came after 90 minutes! The technician was very competent and professional. His work was fast and clean. They do not use cheap replacement parts, but only Samsung original ones. Great job! Highly recommended!

Après plusieurs mois à faire appel à une autre compagnie pour la réparation de la sécheuse dans mon appartement, la compagnie de gestion d’immeuble ont fait appel à Servi-Secours. Le jour même, le technicien m’a appelé et m’a dit qu’il était disponible pour venir voir la sécheuse dans l’heure qui venait. Une fois sur place, il a évalué la situation, a trouvé le problème et s’est mis au travail pour réparer la sécheuse. En une heure, le tout était réparé!!! Moi qui vivait une expérience de réparation de sécheuse depuis plus de 4 mois sans succès, Servi-Secours ont tout réparé lors de la même visite. Je suis extrêmement satisfaite de ce service et je n’hésiterai pas à faire affaire avec eux dans le futur et à recommander leurs services à mes proches!

Great service, fast , a little pricy, but worth it.

We called to get our dryer repaired . We were amazed in many ways ! They came the same day, The employee was very friendly, he could not order the part , it was discontinued. I was disappointed, but no fear , he took a part from another make of dryer and made it work! I was thrilled! As for the cost it was very reasonable! Thanks a million , I would call them anytime and I would refer them for sure! Thank you so very much!JP & M Coté

Service la journée même. Le technicien était très professionnel et il a pris le temps de bien m'expliquer les pièces défectueuses sur ma sécheuse. Vivement recommandé !

Don't do business with them - just don't.