La Strada Fine Espresso Machines

I brought my machine to a bigger competitor. They turned me away, saying it couldn't be fixed and then attempted to sell me a newer model.I wasn't done with my Saeco!Tried LA STRADA and the owner is an amazingly helpful person. Of course, La Strada was able to fix it and in record time as well. Excellent customer service. I am 100% loyal to La Strada now. Once this one is completely done, I am going back to purchase my next machine at La Strada! Thank you La Strada!!!!!

I needed service on my Dedica recently and decided to give this place a go. My machine was not pulling shots and was sluggish. I left the machine at the beginning of the week by Wednesday it was estimated and a day later it was ready for pick up. The owner took the time to explain what was happening and gave me great tips on how to better maintain it. I have had the machine back form service a few weeks now and my coffee shots are consistent.

I bought my current machine from the Etobicoke location a number of years ago. Redi was patient and respectful while my wife and I chose the machine that was right for us. He was honest and fair in the recommendations he provided, which focused solely on our needs. He is very knowledgeable about his product, and has a true passion for coffee as well as customer service. His recommendations ultimately led to us choosing the Saeco Pico Baristo, which we are still very happy with.Since the initial purchase we have been back a number of times; to purchase descaler/filters and other disposables, for general cleanings and most recently for a user error which left my machine inoperable. Each time, I left satisfied with the services provided; most of all in this last instance, when my error could have wrecked my machine. Redi's knowledge and training on these machines was evident as he quickly got it back in working order.Overall, my experience with La Strada has been exemplary and I will continue to give Redi my business for years to come.

Top notch service from La Strada!My Saeco needed some repairs and after dealing with other much larger professional" repair shops I was tried of getting sub par work done or deal with ridiculous excuses.Based on the review here and being a local shop I gave La Strada a shot

My Saeco Exelcis was leaking so I brought it to la Strada for service. Within the week it was diagnosed and determined it required a new pump and grinder.My machine is about 8 years old. Other than the leak I did not think it was not performing well and making good espresso. I was very wrong.I got home after picking it up from la Strada and tried my first espresso. It had to be one of the best espresso shots in nearly 8 years. I think it might be even better than when it was new.To top it all off La Strada polished it to look like it was new.I could not be happier with the care and repair that La Strada did with my daily espresso maker.I would not go anywhere else now.Trust me La Strada is the real deal.

A friend recommended taking our Saeco machine to La Strada after another company was unable to repair our machine properly. We easily booked and paid the initial cost of the service appointment online due to covid. Drop off was very smooth and I went through a quick recap of the issue with the owner. By the next business day, we got a call explaining exactly what was wrong and approved the repair. A few days later we picked up the machine and they even gave us the old parts back, which I appreciated given the issues we had with the other company. Overall we are extremely satisfied with the quick, professional and knowledge staff at La Strada! Thank you our machine is working once again!

Great shop, top notch service and the owner knows his stuff! I've been dealing with La Strada for 15 years and wouldn't consider going elsewhere. They have the best coffee beans and coffee machines at very reasonable prices.Currently, due to a global parts shortage, the repair service is backlogged, but Redi really helped me out by providing me the parts necessary so I could fix my Saeco Espresso machine myself: Not as easy as it appears, and I fix a lot of industrial machines at work.Thanks again, I'll be back!

La Strada made my day! I was missing coffee from my Saeco machine too badly. Required detail was replaced in seconds, with several pieces of good advice how to prevent problems in future.Looking forward to try their coffee beans as well

They take a long time to service. Last 3 times I brought my Saeco in I had to wait 3-4 weeks to get it back and it was just a cleaning and filter change. I recently brought it back for a repair and was told they were too busy and I could not leave it there because they were back logged since November so I will not be going back. Looking for another place.

La Strada management were great and very helpful, they know there coffee. I took in my machine to be repaired but was beyond repairable for the cost involved so, I ended up buying a refurbished Saeco Exprelia, what a machine and so simple to use once all is set up. Thanks again and look forward to replenishing my coffee stock on a regular basis....