WellnessLiving

I attempted to switch from Mindbody to Wellness Living. It sounded like it would save a lot of money, and that the softwares did basically the same thing. I still had 6 months left on my Mindbody contract but was told that if I signed up with Wellness Living now, I would be charged monthly for the software, but also reimbursed monthly since I wouldn’t be using it for six months. After being charged for two months and not receiving a reimbursement check, I asked when I would start receiving them. I own a small yoga studio that opened during Covid and our income still isn’t that great. I was told that I would receive a check for my months charged after onboarding. So I rescheduled my onboarding meeting and expected reimbursement for 4 months after that. When I was charged for November (still not having received any services or financial reimbursement from wellness living) they said that I would receive one check at the end, once I was using wellness living, and after I completed a survey. I stopped trying to work with them completely and called my credit card company and filed a complaint with the better business bureau for help. I don’t trust wellness living and would rather pay more for Mindbody because at least they’re trustworthy and reliable. I was incredibly disappointed with my experience, as I had originally been really excited about working together.

Terrible experience. They seem cheaper but they way overcharge on finance fees. Software is rudimentary and glitchy. Issues for the entire time we used them. We finally decided to leave and they lost their minds. First they wont take the cancelation over the phone - there is a Pakistani call center. Then they have to have their Customer Excellence" team reach out and that takes weeks and then they switch the contact. They offered us free months to stay and when we refused

Don't bother with this service. We had a terrible experience with them, we run our own gym, and clients have monthly memberships. Repeatedly, clients credit card were billed incorrect amounts, or client's credit cards were billed but the software would show a failed attempt, this happened several times in a row. The software looks pretty, but take a lot of time and manage and ever more so, when you need to fix a clients account. We changed our clients renewal dates, and then on the next month the bills weren't sent out to clients (therefore we had to go into everyone accounts and resend them). Finally we decided to cancel after the second consecutive month we had an issue with them and no one responded for 2 days. We were 20 day's past our renewal date and once we tried to cancel they gave us nothing but headaches. From not returning our calls to ghosting our emails. If you have a dispute they are quick to refer you to their legal department. I can't stress enough how brutal our experience with this company has been. System looks pretty but you're much better off with a different software for this price point. The only thing I liked about it was the calendar and even Google Calendar is better than this. I asked for a call back at the end of Dec STILL haven't received one. DO NOT RECOMMEND.

Do not waste your time. I have been trying to cancel my business membership with them because I am switching softwares. They are making it confusing and difficult to cancel. They put you through a funnel of people and make you schedule calls to get any kind of help.I have been trying to cancel for A MONTH now. And I keep getting shuffled to the same sales person who will not give up on trying to sell me to stay with WellnessLiving. Even though I have been firm on saying- I am 100% that I need to cancel my business account with them. At this point I have paid for ANOTHER month because I keep going back and forth with Bill on cancelling. I am beyond dissatisfied.If it weren't for this experience I would have considered coming back to WellnessLiving in the future. But now, I would never.

I have to say I was surprised when trying to close my account the treatment I recieved. I asked to have my account closed and they continued to bill my account due to a clerical error on their part. I spoke to several agents and requested to speak with a manager and had no success. They insisted on having a form filled out to close my account that was never sent to me and continued to bill me. They could not supply any proof this form was sent and were extremely difficult to deal with. Buyer beware... Use Mommence instead

Loving this software! I was switching from my previous - and more expensive - software, and looking for something that had ease of use, and a better price point along with a few more features, and I did not want to sacrifice all the features of my previous program. I found many out there that were at an equivalent price point, but did NOT have all the features. I persevered. And I'm so happy a friend recommended this software! It has everything I had previously - PLUS more - at a reasonable price for my boutique dance business! And I have to say the customer service is great! It was a fiasco switching - but - I knew that would be no matter where I went. Now that we are getting the hang of it, it's opening up more options that are really helping my business stay a cut above. Thanks Wellness Living! I'm just sorry I waited so long to switch! lol

I am so thankful for the above and beyond help I was, and continuing, getting from the On-Boarding Team.The care for my business and my absolute success was Annalisa’s ultimate goal. After every session we had, she continued working on my tasks and was sending me emails with exact written explanations and video clips so I would understand better. Since I need extra help with the set up the Team decided to give me an extra session. You mean a lot to me and make the growth of my business easily possible!I feel so confident and empowered with Wellness Living!Great job and work ethic committed to customer success!Eli

My experiene with Wellness Living started off great! A couple of things for people to be aware of:1. On 3 seperate occations while in contract"

I've started using Wellness Living for my business about 8 months ago and I am so happy I did. It is so much better than the other platform that I was using. Their customer support is outstanding. I can call at any time and they are always to help me solve my problem or answer my question. I am so much more on top of my business with the variety of reports, dashboards, widgets and so much more.

The Software is very usable and easy to learn. I am getting everything I need to run my business at a much more affordable price. Wellness Living also made the transition from Mindbody Very easy. One of my main concerns was customer service and they have been extremely responsive and helpful every time I need it.