RONA Medicine Hat

Pricings alright, lack of customer service though. Spent 15 minutes looking around the store for stuff and nobody seemed to notice. They were talking to each other and the cashier had her back to the door texting or something on her phone while walking in.I tracked down an employee for help that said I guess" alot.Just didnt feel the real customer satisfaction here...."

Lyle at the customer service deserves 10 Stars, as does Deagan out in the yard. Both gave incredible customer service, well exceeding my expectations. Lyle helped me get the right things I needed to build my deck, and Deagan helped me sort through the lumber so I could pick out good boards, and stuck around to help me load em up. 10/10 for both the gentleman. I hope mgmt reads this, don't lose those guys. Will be back.

Tha cashier I asked for help to find staples she told me to walk to the counter in the back of the store I am handicap. I asked her if thay have a intercom and she told me the guys were busy .l don't know how are knew that so I told her Hime depot will help me and I walked out.and got my staples .lazy people don't care about customers or the business that puts food on there table

Perfect place to get your home improvement needs stuff! Very friendly staff, easy to get to.

Ordered a chair online for curbside pickup. Checked in as instructed and waited for 10 minutes. Then went in and waited at customer service. They then had trouble finding my order. Ended up having to drive to the yard to get my item. So I got a good price on the item but pickup process for online purchases wasn't handled well.

Most staff are helpful. However one cashier needs to be reviewed / retrained on their customer service skills. Constantly gets things wrong & makes the whole visit end on a poor note. Not what you want as your final service before leaving! I have their name if Rona is interested.

Terrible service. I bought a Walnut colored flooring. I recieved something else with 6 colors in it. All the boxes were taped up because the 18 boxes were damaged. i couldn't complete my project so they promised me 6 more boxes, never heard back. After 3 months I am taking it all back. Disgusted with how I am being treated.Update: I lifted what was installed and took it back never to return again. I met the manager Philip. I left with a Rona account and new flooring, lol, way to upsell Philip! You get 2 more stars for 3.

Ok so have you ever been to your gramps garage its got everything from the smallest nails and wood , things for pools , gardening, bikes stuff , automotive parts and oils , specialty oils , you could paint a car and build it from the ground up tires ok ok gramps garage is just like Rona medicine hat you feel like its home when you go there .

I've bought 4 major appliances through RONA in Medicine Hat and I have been super happy with the service, the product, and the follow up, as well as the delivery team. They arrived on the date they were scheduled in excellent condition. I highly recommend RONA over the rest for the personalized service, the competitive prices as well as the customer care that they provide. I buy a lot of things there because they are good to deal with.

How hard can it be to order a paint touch up kit for an Orchard Park Kitchen? We started this process late January this year. The lack of knowledge and terrible customer service is unacceptable. The worst service imaginable! Our attempt to purchase this item has been frustrating and unsuccessful. First, we were disappointed that a touch up kit was not included with purchasing an entire kitchen and that we must pay $42.00 up front before we could order. The lack of knowledge began with Sherry, unable to find the correct info to place the order. We provided the date of our kitchen purchase and the finish colour, White Cap. The date of our special order was Feb/03/23. We have made 3 follow up calls since then and no responses. Finally spoke with Cathy (manager) on Mar/31 and she committed to calling the company on the status and calling right back to advise us. Guess what, no one called back! One thing Rona of Medicine Hat is consistently providing, is absolutely the worst customer service ever! Would love to hear from an actual employee that commits to making it wright with the customer. Won’t hold my breath.