Purolator

Their in-person service is even worse then their online services. I was rudely served only to be told my package is being held hostage. Please close and give the place to a better company. Incredible how I only have any major issues with Purolator compared to other companies like DHL, Canada Post, Intelcom, UPS, etc…Absolutely not one email notification either, it’s like it thinks it’s operating in the year of 2000

Pickup center that is basically in the Sticks, and you will need to go there every time you've been cursed to deal with them due to a clueless seller that won't use a proper shipping company since the delivery guy will not knock or call and will just leave a notice since they're in such a hurry.Canada Post will call you and wait downstairs and the pickup points are always nearby, same with FedEx and UPS. Most inconvenient shipping company to deal with and always takes the whole day and 5 pieces of I.D and proof of address for them to finally release your parcel to you. Opening hours are a suggestion as well.

The service is fast, unfortunately if there is any issues/damaged with your package cause by them, you won't have any reemboursement or service for your lost. They won't even reembourse the shipping fee, so disappointing!

You are a scar on the face of the shipping industry, you should gather all your employees and have them line up, bending their knees and apologizing for each shipment that has been managed by this useless company! Save the universe and humanity and close this company!

Parcel is held hostage all weekend after I called the previous day to let it be available to pickup. Driver faked delivery and held the parcel in his truck for two days.---Edit: Now 3 days without parcel, can't reach customer support online or by phone.When I asked friday to make sure the parcel can be pickedup they havent made the change, so the parcel is still in a truck where the driver doesn't do it's job.FYI: My house is literally 5 min away from the sort facility

Here's some advice. Use any shipping company other than Purolator. They aren't worth it. Unless you are home during business hours, they will never leave your package without a signature. If you ask them to deliver without requiring a signature, they will outright refuse. They wont leave your package at a local post office like every other delivery company. You will need to go to their depot to pick the package up. It's in the middle of nowhere and takes ages to get to, especially if you don't own a car and have to take the bus. Then they will only hold your package for 5 days. So I hope you can find time in that short duration to obtain your personal property. They are not a delivery company. Their job is to receive your property, tell you to pick it up from them and then dispose of it when you can't, which you pay a very high fee for. Use any other company, I'm telling you.

Purolator lately has improved very drastically with the speed and quality of the deliveries I hope they keep this tendency!

This is the first time I ever leave a Google review because the service has been so terrible. Their support absolutely REFUSED to leave my package without signature for the second re-delivery, and refused to ever give a more precise time frame than from 8 am to 9 pm" and im 99.9% sure they didn't even bother knocking on my door

One of the worst company that never deliver expectation. They can't deliver my parcel correctly and they want me to go to their distribution center that i'm not able to go because I have no car. I expect a delivery and they cant do their job... I hate Purolator and i'll make sure i'll never use their service in my entire life.