TELUS Health Care Centre - Vancouver Hastings

I had to come here for a pre-employment medical, and it took an extremely long time, if you need one, think about 3-3.5 hours at least. The three star review is for the epic failure to mention in the booking process and appointment confirmation that the x-rays are not done at the clinic but across town, which isn’t open on Saturdays or Sundays. For someone who has come from out of town for the appointment, I would have organized my time to include and extra few hours to go and get an X-ray, because I couldn’t on the day of my appointment. They gave me a paper with other locations for x-ray with inaccurate information. The front staff only told me after o paid. A simple line in the confirmation email would have been sufficient to tell me the x-rays are done elsewhere, and the clinic is not open on the weekends, I would have planned my appointment time better, or simply gone elsewhere.Edit: to the clinic’s credit, they refunded the x-ray part of the medical and got me a referral for the hospital in Quebec, which is greatly appreciated.

Its impossible to make an appointment with this clinic i've been trying to contact them by phone for the past 4 days calling at different times of the day (operating hours) and they never pick up and i have to make an appointment with them as its for a Federal job process and i've left 3 different voicemail and never got a call back..

Worst appointment service by Michaela. I made my medical check appointments with someone working at this clinic and confirmed details like date, time, and what I need to bring. I went exactly following with my appointment schedule, but they didn't book with my name. Michaela explained to me how their appointment works repeatedly more than 5 times like telling me it's my fault. Even I confirmed at least twice before I hung up. Her attitude is worst to explain the situation even that caused by them. Never apologies at the moment. I was totally fine my appointment wasn't made but the huge problem was how she delivered the situation. She also told me other patients just confirmed with their availability, however, it's not my concern and again, I confirmed my appointment twice. They had better train her do not offend their clients.

Service is okay. Their tele service is pathetic. Never pick up calls. The health centre should employ better receptionist or pay them better

I've been a client of Medisys Vancouver for many years. My first physician retired several years ago and I now see Dr. Morris Gordon. I've received wonderful care from both physicians - very experienced, excellent professionals! I recently needed to see Dr. Gordon on a medical issue. I called and I spoke to a live individual who told me that I would receive a call back soon. Within an hour, I was called and I had an appointment with Dr. Gordon for the next day. I was there at the appointed hour and was seen promptly. And my issue was dealt with to my total satisfaction. I recommend them!

I use Telus Health for Preventative Health Advice. Since BC Medical services no longer allow for an annual check-up" with my doctor

Great staff, efficient service, thorough testing and health care. I value this service and am happy that it is available. Well worth the money to me, especially given that so many doctors these days don't provide thorough check ups, and provide reactive rather than preventative health care.

OMG!! I had a good time visiting there! Start from the receptionist (Kealey I think(blonde girl)) she’s super nice and kind and literally can help you with anything you need which positive energy, also I got Dr. Shahil which also super nice and funny.This is how you call a good hospitality!

I visited the west hastings location in Vancouver for a pre employment medical exam. My appointment was at noon and I showed up 15 minutes early hoping I could get started early so I could finish early. Let's just say that hope was far fetched. The entire process ended up being less than 1 hour with all the testing. However I was there for 5 hours because after 2 of the tests were done they made me wait in the waiting room for over 3 hours to do the final testing. While the staff sat around and enjoyed lunch I was left waiting and wondering when my turn would come next. Nobody told me anything until I got fed up and had to ask the receptionist how much longer I would have to wait. There office closed at 4pm and I didn't end up leaving until 4:45pm. What a medical JOKE this office is. They clearly have no respect for people's time. I hope I never have to visit this office again. What a horrible experience.