Big Boy's Toys Ltd

Scammers sell rvs that are damaged and lie about it! Spend ur money with a more reputable dealer

I bought my first travel trailer from big boys toy. The customer service is stellar and the knowledge of the staff is excellent. I highly recommend dealing with them for your next trailer purchase. Thanks to Ian , Josh and Marika for making this such an easy and pleasurable experience.

After doing our due diligence in purchasing a travel trailer that has no history of water damage, including asking several times about water damage, being assured there was no water damage, Big Boys Toys sold us a water damaged trailer knowing we would be heading south with it and it would be dry for the 30 days of their warranty. The second it rained, our entire bedroom was flooded with water. There was also a bubble on the back of the RV that, when we specifically asked AT the dealership if it was water damage, we were told it was extreme weather changes that made the wrap bubble. Every person we have talked to at our RV park and the two RV specialists we showed bubble to have all said it is water damage and that we were lied to. The one RV specialist did a full inspection and found so much mold that he said it was un-livable. A “write-off”. Three months after purchasing. My six year old son and I were the ones who slept in there the most and have had debilitating migraines and major fatigue. When he showed us the mold we realized we had been quite literally surrounded by mold as we slept. When we alerted the company to this, they doubled down and said they weren’t liable and that we should use a dehumidifier. Sorry Ian, but a dehumidifier isn’t going to undo the damage done here and any moisture we did see that was condensation we used an electric heater for and I wiped windows down. So gaslighting my husband who you know is not knowledgeable on this stuff is well played, but I see right through you. He also recommended that our family of six, who have now been homeless and left high and dry for Christmas by RV dealership and insurance (because insurance is also saying it’s RV dealership to blame here) that we should again put our life and travel plans on hold to drive BACK to Canada (27 hours away) to winter road conditions with a mouldy trailer on Christmas to let them check it out...While Ian, the GM is out of the country enjoying his own Christmas holidays. Meanwhile my 8, 6, 3 and 2 year olds had to take down all their Christmas decorations, be displaced, suffer health conditions (beyond my six years olds migraines, my 3 year old repeatedly told me this morning his head hurt too after being in trailer cleaning it out yesterday). We had to either throw out all our clothes or dry clean them and that bill alone was $400USD. Add in all the other stuff we had to throw out or give away, our pad rental, my husband renting an office down the street, having to drive and hour back and forth to grab things and staying on couches and hotels, my husband missing work...I can tell you this mama is NOT happy. We are supposed to be heading east toward Florida and instead we are wasting our entire “holiday” dealing with this. And if you read reviews on other places (that they haven’t deleted), we are not the only ones to be burned by these big bad boys. There are MANY of us. Not one penny paid to us nor one ounce of remorse. You guys are truly unbelievable.

Dale Geddes is an RV Sales Consultant at Big Boys Toys in Nanoose Bay and he has been consistently superior with cluing me in about my new RV. A lot of helpful guidance when I traded in an RV and then purchased my new RV.I give my highest recommendation to Dale and his team. Nothing was overlooked to ensure I would have happy travels across North America in my new RV.My sincere heartfelt thanks and appreciation to Dale and the staff!Best, Suzanne

I have purchased a trailer from Big Boy's Toy's and always recommend them to friends and family. The owners are wonderful people to deal with. It feels like they are in it to ensure you find what suites your families needs to make wonderful memories as we have. I have called the staff on the fly to ask questions and they are always helpful. I also enjoy stopping into the parts department a couple times in the year to find fun little items for the season, as well as items I really don't need but now must have, so they have a great parts area too. Thank you to the Moore family and all their employees for helping me and my family make wonderful memories on this beautiful island!

If you're looking for an RV on the island, and want to go to multiple places then you have to make sure to include these guys on your shopping journey. With a great selection on location, along with what they can bring in for you; many of the class B's that they may not always have on the lot for instance. From the owners on down they are just an exceptional group of people that are willing to accommodate and work with a disability if required. I've purchased my second class B from them and if I ever purchase a 3rd I know exactly where I'm going.If unfortunately you have any issues with your RV, which in some respects is inevitable, then I assure you you're in great hands with Adam the manager in service, he will take care of you. Whatever issues you have they will help you work through them until completion along with good communication when required.

Sales team worked hard to get my order from Northern Light quickly and price was reasonable. Modified an order to the factory to get me what I wanted. But camper was not as ordered in two small details, (had microwave, missing second battery).Pick up of the camper seemed un-necessarily delayed. Business manager seemed way way to focused on up selling services. Pick up of the camper was awkward and camper was improperly secured to the vehicle. Camper is great though. Very happy with it.

Couldn’t be happier with service from Big Boy’s Toys. I was looking for an awning for our camper and phoned numerous places on the island and basically they all couldn’t be bothered to find one for me. Then I called Big Boy’s Toys , they said they would try to find me one and they did. Totally amazing service from the staff and special thanks to Richard in parts for the extra effort. Highly recommend Big Boy’s Toys

Had a great experience doing a factory order of our 2020 Jayco Eagle HT 29.5 BHDS with Dale (our sales guy) and Larry (business manager). Adam (service and parts manager) helped us pick out a new hitch and carefully explained options and accessories that we could add aftermarket( solar panels and more batteries). Adam even helped after we picked up the unit to get some diagrams of the water system for us to install a water filter. During pickup, several techs at big boys toys fully explained everything from using the auto level system to operating the appliances. The owner, Ian even helped out when the techs encountered the new Bluetooth gateway system and he explained how it worked. Darren ( service advisor) is now helping us out on some warranty repairs and is keeping us informed each step of the way. So far impressed with their full service operation and support they provide.

The BBT team are all great to work with, and in particular Dale Geddes. During the height off the Pandemic Dale brought us from no RV knowledge to owning a Northern Lite Camper that was perfect for us. We are now moving on from that unit and Dale is again there for us, taking the time to work with us and streamline the process. If you are looking for an RV, look no farther than Dale at BBT!