Budget Truck Rental

Tony´s customer service is really top-notch, and the whole renting process usually works very smoothly. That´s why I´m a happy returning customer. Some other workers at the location could use some more customer-orientation, and the overall experience always depends on the person serving you. Also, lately there has been some small issues with the cars, like missing washer fluid, or less than full tank of gas when receiving the car; these are quite small things but have an impact on the experience.

Called them last minute yesterday to rent a car - very good and friendly customer service. A little narrow to park the car in the car park at the end when returning the car but otherwise a very pleasant experience. Thank you Mr. Tony!

Had reserved at Mansfield location thinking it was the one in the gare centrale train station. Friendly staff allowed me to cancel reservation at Mansfield and get from gate centrale location easily, as I was pressed for time. Professional and quick. The pickup and drop off was quick and smooth, did not have to wait for anything or go through any lengthy processes. Had a good selection and the car itself had a full tank and was clean. Appreciated the ease of the process and the professional efficiency of the workers despite being in a busy location. Good experience every time I've rented here. Prices are also decent.

Excellent, efficient service. Unlike just about every other place, I've never had to wait or spend 30 minutes on paperwork.My one complaint: I reserve compact cars, but without any explanation I more often than not get a gas-guzzling monstrosity of an SUV instead. I go on long trips, so it's equivalent to marking up my trip by $20-30 by gas, with the inconvenience of having to drive a main battle tank on top of that.I understand that getting a larger car instead of a smaller one is considered an upgrade"

Bad employe in Montreal Gare central .asking to make reservation befor to select car brand.if you intend a toyota he will tel you in last minute only Hyndai available some thing like that . and he increase the price . and gives the price without inssurence to make you feel the price low.

I had a bad customer service for several reasons.Their IT system was down from Friday to Monday. They promised to send me the invoice per mail but they did not. I had to go back to the agency 3 days later to get it. No formal check when you get the car and when you returned it. Difficult to find a place to park the car at the return. I had to park it in the public parking of the Central where they have places, they charge me back 1 hour pf parking!

We always rent with budget because they have good prices, kind staff and is really easy to take /return the car with them. The vehicles are in really good conditions: we have had a golf, a mini van and a suv and all of them have been clean and running smoothly.Once we had a problem with a vehicle because it was a bit smaller than what we booked and we had the problem solved in within 10 minutes.We also could give back the car in a different office at no cost.We recommend budget.

Worst experience of my life ever: (dont go to this place ever if you have a choice)- my car was given to somebody else despite of me having a valid reservation.- instead of solving the problem, guy named Farhad (who appeared to have never taken a shower) tells me rudely that i should call budget call centre and leave the outlet. He starts closing the outlet at 6.45pm while the official timings are 7pm. I insisted not leaving the place until 7pm and called budget customer service from there itself.-i also asked for his manager, but I was told that the manager will not be available for next two weeks and he laughed off.- call centre staff acknowledges my concerns and tells me sir

Best experience in car rental so far! Car is clean and new. Tony has the car ready for me before I arrive. Everything takes less than 10 mins before I can hit the road again. I would recommend this rental location for everyone.

Probably the best place to rent a car in Montreal. Tony has always provided the best customer service experience and knows how to create returning customers. Its the little things that make a difference; free upgrade, additional discounts, clean cars, no delays. Thank you.