SmartStop Self Storage

Catherine gave amazing customer service. She took the time to give us a tour of the unit and explained everything in detail. She also follows the security rules, while I was at the office today a gentleman wanted to be let in to the facility without the code, she said she can't give out the code only to the owner of the unit. She explained why and he understood, as did I. Great job Catherine! Keep up the great work and professionalism. After I signed my agreement I was informed that my rates would be going up in 6 months. I then asked her about the free month and the 30 percent discount and was told that my unit doesn't qualify. They don't mention sizes on the digital billboard outside of their facilities. Not impressed at all and very dissappointed and I haven't even moved my stuff in yet.

Minoli was an absolute pleasure to deal with! She was extremely kind and friendly! Made the process from start to finish so smooth and easy! Thank you! Will definitely be recommending friends and family here!Sabrina & Ed

Very nice and friendly staff. Took me through the procedure for the exact unit I need and made sure I was clear on the entry and exits points before I left.Definitely recommend SMARTSTOP storage to others looking for a professional atmosphere with great pricing.

Very easy access, always friendly inside. Catherine was lovely to have the tour of the facility with. Yard is easily wide enough to maneuver trailers and vehicles around. Would definitely suggest coming here for storage needs!!

Minoli was very helpful and informative. A very pleasant person with great costumer service skills. I had a great first experience.

Love this place! Great experience with Rasula and Catherine today. Love the energy. Already referred a friend who is coming here as well!

I have been a client of Pickering location for 2+ years now and I can tell you the staffs are amazingly helpful and informative. The facility is spotless clean and the temperature is pleasant. Security is very good also. I no longer need the storage space so will be closing my file with them by end of the month but will always utilize their space if I require in future.

I rented a storage unit from Smartstop Storage in Pickering. It was a positive experience from the moment I entered through the office door right until the time that I left. Rasula took me around the facility and explained how to enter my code and showed me where my unit was. He was very friendly and answered all my questions. Even his coworker was kind and friendly.Great first experience!

My experience with Smart Stop Storage over the last 7 years has been a pleasure the staff especially Catherine has been so so helpful and accommodating. I would definitely recommend this facility to anyone looking to store there valuable items in a secure and clean environment. Five stars across the board ……Cheers

This is my first time renting a storage unit and so far the experience has been great. It really helps to see the unit in person when deciding on what size to pick. Catherine was very thorough with the leasing process and tour of the facility. Phenomenal job at this location.