BMO Bank of Montreal

As a patron of this bank for almost 25 years for both Business and Personal. I have lost confidence in management of my funds and accounts over the last 5 years. Poor management, unauthorized and unadvised alterations to accounts, and manipulation of fees and consistent misconceived requests and broken promises. Parking and pedestrian access has also been reduced making for very poor access.

For a bank that’s motto is “making baking simpler” or whatever, they really complicate things. Every time I call I get conflicting information, false information, misleading information. I shouldn’t need to call 5 different times to do a balance transfer and get 5 different responses. “Yes you can, you just need to go into a branch” “no, you cant do that”.Seriously, such a trash bank with trash customer service

Worst service I have ever encountered. Right from the start Behareh the person I had my meeting with started talking down to me as if my appearance wasn't to her high standards. I was Trying ask about getting a better interest rate on my line of credit, it was an absolute joke, she didnt even want to do her job she kept telling me i shouldn't even try and when started asking her reasons why she just rolled her eyes and starts to mutter fine I'll try but its gonna hurt your credit score to try. So i decided to stop the meeting and told it was obvious she didn't want to help me and started to leave and she thats would be a good have a nice day in an ignorant tone.Do not do business with this branch absolutely garbage customer service.

Embarrassed, a shame to be their customer. First they make mistakes, then to cover up their mistakes they turn on their customers. Horrible.

for me it is the worst customer service I have ever seen, they changed paychecks to all my co-workers and not me because I have to have an account with BMO and none of my colleagues have it, for me they discriminate against people!! If I could only give them a zero rating, I honestly would, but Google won't let me!

Always slow lane upAnd never helpful to customers for Poco.Go TD or RBC

Very disappointed with my experience. I am a long time BMO customer & was looking to buy a new home & have my mortgage moved to BMO. They took a month of going back & forth, always “busy” with other things.. no answers. The manager is not responsive. I was able to get what I needed from TD within a day & they will be doing my wealth management in the future. I had always had great experiences with BMO until this, it was my first time dealing with this branch. I would recommend seeking a different branch to deal with

I'm was only one customer at this location to get some documents which usually require them to ctr+print. It took them 10 minutes. What I got a certificate manually written with wrong name.I think they need some computer skills.Very slow. I'm sure they are still in 90's.

I am a long time BMO customer and have always been happy with the service at this branch. Online banking platform is also easy to use & fun! 5 stars well deserved

I'm deeply disappointed by BMO customer service at 2564 Shaughnessy St. Port Coquitlam location. In September I deposited a check at BMO ATM. My check and debit card got stuck in the machine. Immediately I reported the problem to the manager. Manager wasn't very helpful but I was definitely awaiting the return of my check and debit card. After 20 minutes she brought me my debit card completely scratched. She said I have to wait few days for check to be returned. It's been almost 3 months and I'm still waiting for my check. I've been to the bank a few times to find out when I will get my check back but my problem was ignored. Who is responsible for solving my problem? When I get my money back? Bank of incompetent people and ignorance towards the client.