RBC Royal Bank

Had an issue with my credit card. I don't have the best credit but wanted to get a copy of my card for my wife so I asked for a credit increase and Meghan did a wonderful job and I got approved. She was very professional and patient while I played with my son on the call.

The rating should be 0 STARS. This is the absolute worst branch of RBC I've ever been to. Three times I was LIED to by Tellers who simply did not want to do their job (verified by the RBC's Telephone Banking operators), and when faced with a challenge on my final visit, the Teller simply gave up, telling me the problem they couldn't fix was MINE. In fact, the Teller even recommended I OPEN AN ACCOUNT AT ANOTHER BANK. This is NOT Client Services. And, to finish the horrible experience, the Branch Manager DEB" approached with attitude (no greeting

If I could give this location 0 star I would 2 ladies that work at this branch are soo rude they ask way too many personal questions today I waited over 30 minutes in the line and am still standing she's yelling you can pay those at the atm I know I can do that at the atm if I wanted to do so you wouldn't see me waiting this long maybe I have something else to do? They need to be trained how to treat customers so rude I haven't been to this location for along time because of their rude comments

The slowest rudest bank I’ve ever been to. I make deposits there and it takes them 40 minutes to even get to me. They don’t care how long they take or how much of your time they waste. Don’t bother here.

Booked a virtual appointment with Mary at this branch. Got an email confirmation the day before the appointment with a message saying the link for the video conference would be sent ahead of the appointment. No email came with the link. I tried to phone the branch and the system is so automated it doesn't let you talk to a real person. Waited on hold for 20 minutes without getting to speak to anyone. This branch has little value for peoples' time.

I had the privilege of having Mark Barkou as my bank advisor, and I couldn't be more pleased with the exceptional service he provided. As an American trying to navigate the intricacies of opening a Canadian bank account, my situation was quite complex. However, Mark's extensive knowledge of the products and his commitment to helping me in the best way possible made all the difference.From the moment I reached out to him, Mark demonstrated an impressive understanding of the process. He took the time to explain everything in detail, ensuring that I had a clear understanding of the requirements and available options. Mark's dedication to his craft shone through as he tirelessly worked to address my concerns and answer all my questions.What truly impressed me about Mark was his unwavering commitment to going above and beyond. He meticulously handled the necessary documentation and efficiently coordinated with the relevant parties involved. Mark's communication throughout the entire process was exceptional, providing regular updates and expert guidance every step of the way.Not only did Mark possess an impressive depth of knowledge, but he also displayed a genuine care for his clients. He treated my situation with utmost importance, making me feel valued and prioritized. Mark's personalized approach and tailored solutions made the entire experience smooth and hassle-free.I wholeheartedly recommend Mark Barkou as a bank advisor. His exceptional service, expertise, and unwavering support make him an invaluable asset. If you find yourself in a complex banking situation, you can trust Mark to provide you with the best guidance and assistance. I am immensely grateful for his outstanding service, and I enthusiastically give him a well-deserved five-star rating!

Horrible customer service. Maybe it’s because I only have a MasterCard with them and not any other accounts.I overpaid my credit card, so I had a credit balance on my card.I went in and was told that I’d have to take a cash advance to get my money back!!!!Then I was told to go through my bank to have them reverse the payment. I did that & when they received the request, they declined it!!!And didn’t even call to let me know.I went back to the branch & was given some more misinformation from the teller.Finally, when I got the cash back(it was hundreds of dollars) she counted it very loudly for the entire room to hear.This is unacceptable behaviour. I asked to be contacted by the manager. Guess what?- Never heard from anyone.I DO NOT use their credit card any longer & would NEVER bank at this branch or any RBC for that matter.

Don’t give you the full details and are either liars or deceitful… stay away from this bank and branch… they do tact how much if my money I can withdrawal… it’s my money! Total trash and scammers!

The employees here are awesome. I had come in for the first time not knowing what to do in order to open a bank account, and they walked me all the way through in detail. Special thanks to Perth, Farrah, and Sinsah!

I received incredibly rude service in this branch when I had to deal with my mothers death. I have an account in this branch but will be closing it after the way Debbie (don't know last name but should not be working in customer service).. She totally disrespected my dead father and treated my like dirt. I won't be back to this branch except to close my account. WARNING, DO NOT Invest your money with RBC if you want your beneficiaries to have a decent time after your passing..... The other bank my parents dealt with have already cleaned up all the details and were great at communication. The only thing RBC staff keep saying is that Probate is the law!!! And yes, in some cases it is... but no all cases. Aside from that.. it has been very difficult to find a staff member that cares. The 800 phone number people were very kind and as helpful as possible... but the branch staff have been horrible. THe policies in RBC are not what you want your beneficiaries to have to deal with. And no... not all the banks are the same... RBC is the worst of them all