Sally Beauty

I had fun for a year with temporary colours and a few days a go I wished to go back to my natural colour. After contacting several salons in various cities I was quoted at $500 to $700 with no guarantee. Well, I cannot justify spending that much money on my hair so I went to Sally's Beauty Supplies and decided it was time for a little adventure.Arlea, Ashley, and their manager Sandy guided me with the process of bringing my hair back, I have to tell you these ladies went over and beyond their call of duty to help me. It took 4 different treatments to get me back to a decent normal colour, a few visit in person to see the lovely ladies, and several email exchanges. I could not have done this without their combined knowledge, team work, amazing costumer care, and through it all being very reassuring that each step was expected and not to panic as I went from purple to blue/purple/green to various green and orange on top to yellowish blonde with whisps of green to a reasonable brown shade which will require a few more colouring and cutting to have pretty hair again.TRUST THESE LADIES THEY KNOW THEIR PRODUCT.

Very helpful & attentive staff. I was wanting clippers and left with a small barrel curling iron the IBS & Amazon said didn't exist. I got a chuckle that scissors were bolted down. The store was clean and I always enjoy the little creative gift packages that they put out to satisfy my impulsive shopping needs. A visit feels like a 15 minute hair show.

I walked into Sally Beauty as a poor husband who had no idea what he was doing. My wife had spent $200+ at a hair salon the day before getting her hair coloured which had turned out to be a disaster. With her hair now a bright orange she was too embarrassed to go out in public to find a solution to her Ronald McDonald hairdo so she sent me.I don’t know about you but sending me out to fix anyone’s hair colour doesn’t sound like a wise choice to me. However, when I arrived at Sally’s with list in my hand and a confused look on my face the gals there were quick to come to my rescue. After getting a good understanding of the problem they even offered to call my wife on the phone for more clarification. They walked me through all of our options in a way that I could comprehend and offered some products to help. I ended up spending about 90% less than I thought I would.Sally’s gave me the best customer service experience I’ve had in ages. The staff here clearly care about their customers and you can see that their good service comes from the heart.

I went to get myself some hair colour and I was greeted by 3 of the most amazing staff members. They helped me with what I needed but not pushy. Very knowledgeable, kind and lots of smiles. Even tho they were all wearing masks, there eyes sparked which showed me they were smiling. If I could get customer service like this all the time, I’d love it! Kudos to the staff that was working the afternoon of Sat, Jan 15th. If you only knew the grief I was feeling having to put my grandpa into palliative care that day. None of you did, you didn’t have too but just know that you made me feel so well taken care of in your store. And for that I thank you.

This is really just a neutral review. I tried going there tonight because when I looked at the hours through the window last night, it said they were open until 9 PM. When I showed up this evening at 7:30 PM, I found when I got to the door that there was a less-readable sign (one you can see from the car and is more prominent when one is quickly looking for hours, the other is less obvious) on the door about the hours having changed due to COVID-19. So I found that frustrating.It is important that when hours are changed, that change is reflected in ALL places. I'm glad to see that they are updated on their Google Maps listing, but had I not seen their prominent sign in the window, I would have checked here instead and not wasted my time driving out there.Anyway. Overall, this Sally Beauty Supply is pretty good, but this was a problem. If this is fixed, I'll be happy to update my review.

Absolutely horrible customer service experience. After being sold product that made my hair way to dark, I tried dealing with it but the assistant manager Arlea became very rude and defensive to the point I had to defend myself. She treated me horribly and I stood up to her as she then decided to call me names and freak out and cause a scene. She has 2 complains filed on her with the field manager and is highly unprofessional. I will never return to such a horribly ran operation. Save your time and money folks!

Wow, I was at Sally Beauty today and I was thrilled with the 4 for $30 haircare event! I saved over $34, it was like getting my products for half price! Thanks Karen for pointing out the sale, you are always super helpful!

Horrible manager. Probably the WORST customer service I've ever experienced. I went in to this store twice in one day to return faulty hair color. Obviously something was wrong with the formulation ( I have been using these colors for 3 years) the store manager Sandy argued that there can't possibly be a problem with it, even though I had the bowl of color in my hands in front of her face.I've been shopping here for 3 years and I've seen ALOT of staff retention, no surprise with a monster of a manager. I don't recommend shopping or working here. Horrible woman to deal with. Wow.

They have no door for a reason. With an assistant manager like Arlea, it's no wonder. Don't shop here. The staff acts like they know what they are doing but will give you awful advice and make your hair look horrible like theirs.

I came in because I wanted to try to feel better about myself.. I got told to wait twice when I asked for some help, and they went on to help other ladies that were just browsing, and was never talked to again.. I got really embarrassed, because people saw them dismiss me, so I left crying. I'm almost 7 months pregnant, so maybe I'm taking it to heart a little.. but usually the staff is super nice to me and extremely helpful..