MontanaSky Fiber Wireless Internet Computer & Network Service

Ive been with Mt Sky for years without problems re: Wi fi internet. Now, for many months I have endured internet wifi out of service. Again less than one month after experiencing no internet it's back!! I've entered another trouble ticket". I know in my situation my Clink land line is in a contract with MT Sky to provide internet. I fail to understand the continual "no internet" service. My router and TV are NOT the problem. Instead of mtsky pointing at Clink as the source

Most expensive internet out there. $78 for 6mb. At least I can talk to a real person when I call although last time it wasn't a very pleasant person on the other end. Been with them a long time as there are not much options where I live. Have internet at 2 homes. Use different provider at 2nd location and don't pay a recurring modem fee. Tried to call and see if mt sky could do better since hadn't spoke with them in a long time and learned century link was only $50 a month. The lady told me to go to them if I didn't like the service. Haven't called again to check for better, cheaper options.

After much consideration, I am filling a formal complaint with the BBB and the Consumer Protection Agency to start with. Then, I will be assisting the Montana Legislative representatives to add to or write protective laws that will prevent businesses like MontanaSky from bullying customers into paying for services not received. I was very patient for over 10 months and allowed them to attempt to fix the problem. At no time during this entire, stressful ordeal, did they provide the agreed upon service. Our TV always buffered during all times of the day, sometimes for several minutes. I started taking videos of the problem because when I would call in the concern, they would say that they show it's working just fine. We will be allowing the courts to access our phone records to show how many time we contacted MontanaSky to inform them that the problem is still not fixed. Then one day when we called in, the in-office person finally admitted he knew about the problem, he would send another technician back out, but didn’t know if they could make it any better, which they were not able to. About their internet, I wanted 30 mbs but they explained in detail they could not because they already had existing customers that would suffer in service .So I agreed and accepted the 20 mbs service. Then when I received my first bill, they were charging me for the 30 mbs upgraded service, so I called in for an update on what I was being charged. This agent told me an entirely different story,, oh yes, he said, we will be able to provide you with the 30 mbs internet service, no problem. Well,, their internet performance was tested several times also, and I have multiple test which rated their performance in the single digits. Not only were they not able to perform at 30, they had trouble even performing in the high teens. Now,, if you call them, the agent will say we show your performance is just fine

We recently switched to them! Absolutely loved the whole experience. I get a real person when I call. The installer was absolutely wonderful and the internet speeds are fantastic!

Worst internet as the reviews show. You are so unprofessional it’s laughable. Stay away go to century link you’ll see what a real internet provider is like.

Wanted to transfer my internet to my new residence but they don't provide service there due to trees" and are charging me $200 for a disconnect fee. And still charging me monthly when I no longer live at my precious residence. Don't use them!!! It's montana clearly there will be trees everywhere... I was told I could transfer service if I moved which I tried to do. How is it my fault to know where you have service or not.."

I just want to say that MontanaSky rocks! My router was not working properly and within an hour of calling them, they had me up and running with a new one in no time at no cost to me! Highly recommend due to their customer service, their internet service, and friendly staff!

Horrible company. Customer service is non existent. You pay an arm and a leg for horrible Internet that never works. If you file a work order you get an email back saying, it works fine. So done with them, wish I had another option.

We have been nothing but impressed with our Montana Sky internet. We live in Lakeside and the connection and speeds have been truly impressive. No issues with working from home, conference calls, or streaming. We did get on the list for StarLink quite some time ago and when it became available we thought we better give it a try because of how fast it is supposed to be. Let me tell you, it is nothing to write home about. We had a lot of issues with our Starlink. The speeds were very inconsistent as well as the connection. What we were told (and personally experienced) is that when it switches from one satellite to another there is an interruption. You really see and feel this on conference calls and when streaming. It was to the point where I had to completely turn video off for my calls. And the besides all that, they have zero customer service. If you have an issue, there is no one to call and no one to come assist you. If you're like me, I don't have time and am not technically patient enough to be troubleshooting and fixing my own internet.Overall, you just can't beat Montana Sky. The speed and connection are great. The pricing is more than fair. And their service is the best. You call and if they can't fix it over the phone, they come right out. Best internet service we've ever had.

Very disappointed with this company and their poor customer service. I cancelled service at one home and was in the process of moving my service to a new residence after my closing. Before the electrons could dry on my email they were hammering me for a disconnect fee and demanding I return the modem. I guess they have decided they do not want my new business.