Stonex Granite and Quartz - Cambridge

As a designer I work with Stonex often and they have been quick to quote and provided good customer service in all situations good & bad. Things can happen but they look after them when they do, which is key.It's been a rough couple years for our industry. Huge rush of people wanting to renovate leading to supply & demand issues, costs of materials going up due to many reasons like shipping (thank gas prices for that!), less reliable workers...Let's me just say that everyone is doing their best under these circumstances and I appreciate all the hard work from the Stonex team! :)

I had counter tops replaced so that I could have my new island match. Not one counter install professional thought to mention this gigantic design flaw where I had to jerry-rig a solution to hide the pressboard after. I have had to GLUE wood trim and paint it to match my cupboards. The island does not have this problem. The installers also drilled the faucet hole off centre. I scanned through the pictures in these reviews and did not see another case like mine so it's something that could have been avoided I am sure. First time I have ever done anything to my house and decided to trust the professionals instead of watching like a hawk. The corner seam is also raised and rough and they fixed it 70% better today but said they will have a technician to fix it better. I paid less than the quote at KW countertop for the same material. **update** A technician came in and assured me the corner will be fixed**

StoneX did a fabulous job with our kitchen countertops! Their store displays are beautiful and well organized, with lots of selection. Their staff was friendly. Their installers are professional, on time and the product is just amazing. I'm not sure if they did this on purpose, but the slab they cut for our peninsula has the perfect amount of veining to make it pop! I LOVE my quartz countertops!(in the photos the countertops are in, but kitchens still needs paint, faucet, light replaced, backsplash and window casing)

From the very beginning of the process, the help and support i received in choosing the my countertop was great! I really had an enjoyable in store experience with Olivia, the sales representative who helped me.The selection was extensive and really gave me a lot of options to choose from.The ordering process was simple, easy and straightforward. I was given a clear timeline with a detailed explanation of payment terms which gave me comfort and piece of mind.The installation process went extremely smooth. The installers were very professional, knowledgeable and meticulous.They answered my questions without hesitation and did a fantastic job.I really appreciate the exceptional service I received. I will definitely recommend Stonex to my friends and family.I look forward to using Stonex again in the future.Thank you very much!Brandon N.

We had a wonderful experience working with Stonex. Natalie was very accommodating and helpful throughout the entire process. The templating and installation was excellent. We would return and recommend Stonex, Cambridge!

I checked out all the stone shops in the region, going to all 3 Stonex locations as well as Granitework, Natural Stone City, KW Countertops and even MSI in Mississauga.I found that Stonex had the best variety and selection and we found our gorgeous leathered Titanium at their Woodstock showroom after seeing it in the Cambridge location. The slabs in Cambridge were already sold and they suggested we look at the selection in Woodstock.The people in the Cambridge location were very friendly and knowledgeable. The people in the Woodstock location were very helpful and even moved a couple of slabs so we could see them side-by-side. We took a floor tile and cabinet door with us to see with the granite which made a huge difference in the final choice. The designers took the slabs we chose and did an excellent job laying out the cuts for the installation. The layout made the most of the patterns in the stone.Nearly 2y later and I still love my counter tops and find myself looking closely at the textures and patterns almost every day. Plus, the leathered granite doesn't show the dust, crumbs, or streaks like other surfaces.

Stone x has been great from the get go. Every department we dealt with was easy going and professional. From the gentleman that first came in to do the high tech computer measurements to the installation and to come in and replace a faulty sink (our suppliers issue not Stone x 's) to the receptionist and service department they were just great to deal with. I would not hesitate in using or recommending Stone x again. Thanks guys!

I'm very surprised to see any negative reviews of Stonex! I dropped in a billion times before deciding on azul marino quartzite. The staff were very helpful and patient with me every time. I was incredibly impressed with their work. I've never seen a countertop fit so perfectly (1/16 gap on each side

Had a very positive experience at this location. We were searching for granite counters that would help us update our dated kitchen. The staff ( Ceira) were very helpful with helping us select the counter we finally went with. The installation staff were punctual and very friendly.I would highly recommend this location.

So disappointed with installation, thus company has the most specific request when signing their contract, but don't back up costumer service.... brand new kitchen ........ bottom drawers and cabinets did not open ... had to wait a week for them to come install shims so they would ... 2 drawers and one cabinet door .. brand new custome made had scratches across the top, their response ... do you have touch up paint ... .. put a hole in the drywall ... because clearly the measurements were wrong ...and the mess they left behind was disgusting, definitely no recommendation from me and I will shout it from the roof tops