Rusland's Auctioneers & Appraisers

Unprofessional company. After not agreeing to wait 2 weeks for payment for a >$5k item they told me they were canceling the sale. A month later the owner randomly charged my bank account for $800 and stated that I still owed him the remaining $4200. I went along and paid the $4200 over the next 3 wk period. After payment, the owner refused to ship the item to me for over 2 weeks so I had to file a dispute with my CC company. Makes me wonder if he ever had the painting in his possession in the first place. Avoid this company!!Update: I filed for CC claim in the exact amount of time that I was given before Rusland auction filed their claim with HiBid - 2 weeks. Seems that this company cannot take what they dish out. Additionally, the owner has cussed me out and hung up on me multiple times when I’ve inquired about refunding money. This guy is extremely unprofessional, avoid at all costs

Excellent service! Kind, helpful, efficient, knowledgeable.Greatly appreciated Ruslands support with my Mom's estate

The electronic auction works well. The staff is friendly and helpful. They can take up to 30 days to pay, which is longer than the industry average, and the reason I have given a 4 star rating.

We had a great experience selling our things with Rusland's. They came to the house to help us make sense of what we had, and then they picked up everything we wanted sold. We were very happy with the whole process and in the end had some money in our pockets that we didn't have before! :D

My item(s) were exactly as depicted in the advertisement, and the online auction process was efficient and even enjoyable.Pick up was very limited time wise, but easy to get to if you're in the Peterborough area.Thank you.

Not impressed with the practices of this company. Rusland's were hired to move some furniture and other items. They requested a credit card for security payment just like a hotel which I understood. They showed up and did what they were hired to do but broke a window in the process. With no invoice or mention of the cost involved they billed my credit card with no authorization. I only found out about the charge to my credit card by seeing it on my monthly statement. I found the charges quite high and if they had mentioned that it was going to be $115.00 a hour I would have shopped around. I feel taken advantage of. They should have explained their charges and billing practices before they came.

I have the highest praise and regard for Rob Rusland and his team. They did an exceptional job of sorting through the myriad contents of a two-storey house. Their handling and appreciation of the possessions was heartwarming; such respect was shown. As well, I was thrilled with the results of the online auction.

We are so thrilled with the job that Rob and his staff did for us. This is the third time our family has used Ruslands and they do an awesome job. We could not have asked for better Service.

This multi-generational family run business is a pleasure to deal with. Their organizing skills, professionalism and friendly service are evident from the online catalogue listings to pickup. Ruslands is a transparent and impeccably honest run auction; the registration process is a contract to pay a winning bid and contact the business for alternate pickup should that be necessary. I would call Ruslands before Ghostbusters any day!

When we picked up our purchases the were very friendly and helpful. They helped us load our vehicle and also gave usanold mov8ng blanket to protect our furniture. Great to deal with!