The Hollis Halifax - a DoubleTree Suites by Hilton Hotel

We were surprised at the overall terrible quality of this hotel. The AC in the rooms is broken. The rooms are dated and in poor condition. Cleanliness is lacking. Housekeeping is not provided during your stay unless you ask for it and getting more than two towels is difficult. Parking is an empty lot down the street with gravel and mud. Definitely would not recommend especially at the rates that they charge.

If I could give 0 stars I would. The price we paid for our suite and the room/service we got is ridiculous. The welcoming was horrible starting from no close parking, but paying parking (25$/day) then our card was not working had to go back downstairs…The worst thing was the A/C not working for our stay and the heat stuck ON. No fan, the windows don’t open. No joke it was at LEAST 25 in the room. When we tried to cancel our next night because it was way too hot to sleep we were told we couldn’t get refund. So we stayed there at 300$ / night just to not sleep. Also, the restaurant was closed for renovations (which would have been nice to know when we called for booking). PLUS, breakfast is not included and 15$ for cold breakfast. Don’t even try to buy a bottle of water they charge 10$!! We didn’t even have room service the whole stay. WHAT AN HORRIBLE HOTEL NO SERVICE AT ALL. Its so frustrating because we paid money to get quality, which was not delivered. The only good thing was location (close to everything) but there is like 10 other hotels around you can go! Don’t waste your money at Hollis.

This is the place to stay in downtown Halifax. The staff goes above and beyond to serve guests. The facility is great; the rooms are nice ,and the price is fair (not too high and also not bargain basement).I could write a long story about being stranded by Air Canada, whose service is nearly criminal, but instead I will focus on the incredible staff who helped us check in early (rooms were available) and then helped us remember our favorite coffee shop in the area and were just beyond helpful, kind, and courteous. I will stay here any time I need to be in downtown Halifax.Oh and the cookies are a joy.

We stayed, like some, during the hottest period in Halifax so far this year. Our AC did not work, making our first 2 nights terribly hot and difficult to sleep. We ordered extra towels 3 times over 2 days before we finally had some delivered. We asked for fans to help with airflow and received 2 space heaters that didn’t work. That said, great location and staff were very friendly. When I complained about my issues above, the hotel reacted to try and make it right. Not sure I would stay there again unless I had guarantees the AC works properly or they arrange to open a window.

Although in a great location, this hotel has seen better days. Willing to overlook the 'well loved' furniture and water stains, our first room had a horrible smell. We were quickly moved to another room. The room was very warm so we turned the AC down and went off on a night out. On return the room was roasting. A very uncomfortable evening to say the least as the windows don't open. We decided that we needed to change hotels as we couldn't possibly survive another night. We took our concerns to the front desk and they were not surprised. Turns out the AC has not worked for two years. Apparently, this is business as usual. They also apologized for no hot water... When I told them the water was fine the said, 'nevermind'! Great location but do yourself a favour and walk down the street to the other Hilton.

The room was huge and I didn’t expect to have as many in room amenities. I also had a great view. However, the property’s air conditioning was broken when I visited and a heat wave had just ended so my room was very stuffy when I first checked in and the windows don’t open. Thankfully the outside heatwave broke but they didn’t have fans to offer but did comp two day’s worth of breakfast. I also noticed a lot of surfaces in my room had not been wiped down from previous guests and had several glass ring stains. The shower had a very strange smell that never went away. Housekeeping didn’t come at the planned times and then walked into my room well before checkout on the final day with little notice. The HVAC and housekeeping need some serious upgrades. I’m shocked to now look at other reviews and see that the HVAC has been broken for some time now!

We checked into this hotel three weeks ago for a nice weekend getaway to Halifax. We were excited to see the central location and the beautiful lobby. When we were checking in the clerk informed us the A/C wasn't working in the rooms and that there were no windows that would open. They said the A/C was out since last winter which we found surprising for a Hilton property as we've come to expect at least a minimum offering, especially at this price level. They did pay for a room up the street for us since the room was very hot and we didn't feel like we could stay.

We booked two rooms for three nights on the weekend. First, let's start with the good - the staff, for the most part they were very pleasant and nice to deal with. They couldn't help with things out of their control but were nice about it. The hotel has also had some cosmetic updates but honestly it feels a little bit like 'putting lipstick on a pig'. The location was good but beware that it is rowdy on a weekend night in this part of Halifax.One books a hotel to get a good rest, period. That was not possible. The A/C was 'on the fritz' and was supposed to have been fixed but wasn't during the hottest weekend yet. It must have been close to 30 degrees C, or more, in the rooms despite the blinds being drawn. They offered a couple of small fans but, alas, the electrical outlets beside the bed had their own issues and the fans didn't help much anyway.At check-in, at 12:30am after a long day of travel, neither room was ready the way that it was supposed to be. The room category that we had booked was 'no longer available' so we had two double beds instead of a King, and the crib that was supposed to be in the other room, which was requested/confirmed three times in advance, had to again be requested repeatedly after we arrived.Other things broke like one of the two elevators for a few hours on a busy day, the tub didn't drain very well, one of the bar fridges didn't work, and we chose to wash parts of the room, like the bathroom door with our towels. As well, I dropped a vitamin on the floor and got a good look at what it is like under/beside the bathroom cabinet - yuck!Also, just a FYI that self-park is at an unsecured, off-site location. There is no valet.Anyway, do your research, it might be for you. We won't be back.

I had to attend a function at the Hollis Hotel about a month ago, when got there was informed that there was no air conditioning, they did offer to put me up at a sister hotel but it didn't make sense since my function was at the Hollis. So, I checked in and when I got into the room it was hot, the room fan was on but it made it worst only blowing warm air, there was no way to try and open a window to see if could get breath of fresh air. So I did ask the front desk for a fan on my way out to eat, when I got back it was just a small little fan that barely pushed any air around, that night even after taking a sleeping aid was terrible only getting a few hours sleep. So, I sucked it up went to my events and dreaded the 2nd night there, the only good thing is the weather cooled a bit so the 2nd night was a bit better. It was unfortunate that I didn't get any break for the room when I checked in and being told there was no air conditioning, yes I could have moved but that meant unpacking and packing the next morning which I wasn't doing. I will say that the front desk staff in the morning was very good, Michael was great behind the desk as I heard lots of people complaining. The room was great otherwise, nice and spacious but it was terrible that there was no air conditioning

My husband and I stayed there for one week and the staff was amazing and super friendly. A special thanks to Stephen and Mary who were more than just helpful and personable. Being there for a week, made us feel like family. The manager, Will, was open to listening to a concern of ours and ensure he delivered his best to us as customers. I appreciate it when staff listen and work proactively to solve any issues. Vince, the bartender, had great suggestions for restaurants nearby and Pacifico Lounge. He was social and funny. This hotel is the perfect location to explore Halifax and see the tourist sites plus the waterfront and the Maritime Museum or Alberney Ferry - endless restaurants and shops around.