McArthur Family Medical Centre

I was in severe pain went to three other clinics who told me I would be seen and then when I got there they said it was full. I explained my situation to the staff and they booked me in and guarantee me I would be seen. The staff is absolutely amazing and understanding they really care about you. The doctor was fantastic as well. I definitely recommend this place and I'm surprised it says four stars it's definitely fine.

They dismiss ur concerns and will prescribe u medications without doing and actual assessment. They once prescribed me a medication that can’t be used if u have heart issues and at the same time gave me an EKG referral. I got an outside 2nd opinion since I was unsure what to do and was told to get the EKG referral done and not take the medication that was prescribed.

This is not a review of the services, its just to let people know this is no longer a standard walk in" clinic for people without family doctors. They only accept walk ins of patients whose family doctor is located there."

My GP is wonderful, however reception is incredibly difficult to navigate. Frequently reception closes before the closing hours listed making it difficult to schedule appointments, and hold times are often lengthy even when the hold service indicates there are no callers queued. The automated online scheduling system does not search for appointments outside of a 24 hour window, even when attempting to book for an appointment with a family physician for a non-emergency. It does not provide the user with the next available appointment. The automated scheduling system that can be used via phone has voice recognition software that is clearly out of date as it does not recognize patient names and does not provide any alternative should voice recognition fail.

This is the worst clinic I've ever been to. Dr Vincent Chan is extremely rude and has no care for patients. And now, even though their website says they offer walk-in clinic, they do not. They need to update their website so people don't waste their time waiting for them to open, only to be told they don't do walk-ins anymore. If I could rate them minus stars, they would be minus 5.

Terrible service. Advertised as a walk in clinic but they don’t take walk ins. They give you a card to call to book an appointment the next day at 7:30am. I tried to book at 7:30 on the dot and the appointments were all booked up. Absolutely no way to talk to a person. Must speak to machine. Clinics are usually unreliable, but this is ridiculous

No longer a walk-in clinic, though advertised as such on their website.

You cannot reach them via phone, even if you are 1st in que. I attempted to book an appointment in person and the receptionist had an awful attitude, told me to use the Bleen.ca booking service the following day at 7:30am to book an appointment. I enter the site promptly at 7:30am to book and there are no appointments on any given day I attempt this. This is absurd, I can't even see my family doctor

Dr. Chan is amazing! Has been my Dr for years! Never had an issue with his care. The reception is great until ONE certain person is working.. then the calls are backed up and the rudeness is overwhelming..

For me Dr Chan is the best doctor I have seen so far since I am in Canada. He really knows what he is doing and his prescription always work good. I have put 4 stars because it’s very hard to get an appointment and when you have one it’s not respected in general I wait at least 1hour to 90min for my turn even if my appointment is scheduled. Other than that I recommend highly Dr Chan