The Flower House

If you aren't from the city and ordering via phone, ORDER SOMEWHERE ELSE. The picture below is the flower arrangement I received for $205.00CAD, which I had bought via phone for a funeral! There are 20 steams in this arrangement and greenery. This comes out to be over $10 a steam and they're not even all premium flowers(roses), and this occasion didn't occur on a holiday either. When I went to the viewing of the funeral they had miss spelled a name on the card and I had contacted them the same day to change it because this is an embarrassing error. Someone advised me this would be changed, the next day at the funeral there was no correction. How do you justify charging $205 dollars for this arrangement? This is terrible. I can get a better, more plush arrangement in the heart of downtown, this is a premium. You should be embarrassed as a company trying to justify ever error over the phone and coming up with ever single excuse.9 roses5 Carnations3 HydrangeasBabys BreathGreen

I was recommended this shop by Tide & Vine Oyster house. My partner and I (fromVancouver) got engaged at Niagara Falls on Nov 6 2021 and had lunch at Tide and Oyster. I called and spoke with a really kind and sweet lady at the Flower House and I told her my story and what I wanted for flowers and she made it happen! She was so sweet and I felt like I knew her for 10+ years.I wanted something small yet elegant. Small as we were flying out the next day and couldn’t take the flowers with us. She made it happen.The beautiful flowers were delivered on time to the restaurant and were there on the table when we arrived. Totally made our day! Thank you and so lovely to talk to you! Wish we could have met you and your store in person.

Super disappointed in the flowers, ordered the cotton candy deluxe bouquet and looked nothing like the picture. It was not full at all, minimal flowers mostly greenery….. will not be a return customer. I understand it is a pandemic but some sort of communication would have been nice. Pictures posted below of what was advertised on website and what we got…. Not good enough for $80 in my opinion.

Beautiful Arrangements, Friendly Service, Fantastic Price! Cheryl was an absolute pleasure to work with as we organized our wedding from overseas. Down to earth and a friendly woman who was great in providing advice and guidance on wedding florals to suit our style & vision for our special day. Everything from bridal bouquets, corsages, centre-pieces & table arrangements were flawless. You could easily recognize that a lot of effort and care went into her work. The flowers elevated the decor beautifully and we are so glad how it turned out in our photos. Absolute pleasure working with Cheryl, we will be sure to recommend her to family and friends. Look forward to working with you again Cheryl.Thanks very much, Ryan & Rebecca

I ordered flowers for my mom's funeral and was blown away at the gorgeous arrangements.Easy to work with and helpful.Stunning work. Flowers were excellent quality as well.Thanks for your beautiful work.

I called and placed an order for flowers for Mother’s Day on Thursday May 11th, 2023. We went over all of the details, including the phone number for delivery if necessary (my mom), my phone number for any issues, and the delivery date being specifically Monday May 15th. Yeah, no. When there was an issue, they called my mom and ruined the surprise of the flowers. Then they delivered the flowers today (Saturday May 13). I understand the large volume of orders for Mother’s Day, but this is incredibly unprofessional in my opinion. Fortunately the flowers were beautiful (which is why I gave two stars and not less), but I will not order from this company again.

We were extremely pleased with the service, friendliness and basket arrangement we ordered for my Father's Celebration of Life. It was beautiful!! I received email confirmation and two calls to make sure it was perfect and it was. And they delivered right on time. Would definately recommend them.

I live in Edmonton and needed to get flowers to my girlfriend who currently lives in Niagara. I called Cheryl and over the phone she and her team were able to pick out an arrangement and have it delivered the same day. This is the picture sent to me prior to the flowers going out. I'm so happy with the service and their taste, cause let's be honest I don't have a clue about flowers and I felt comfortable leaving it up to the professionals. GREAT JOB!

Cheryl was a dream. She is the most talented phenomenal florist . We had our wedding June 10 th 2023 and all the flowers were a dream from church to reception to bridal bouquets and hoop bouquets ! Thank you FLower House for the most dreamiest flowers for my daughters wedding day !