Aspira Royale Place Retirement Living

I was visiting Royale for New Year's Eve dinner and had delicious lobster tails! The chef is very talented. It was a great party with an excellent band.

Although the property is beautiful, many of the promises made have not been kept. My parents have only been there for less than a month and in that time they were told that the nurse would be available any time for them. Dad called and was told to wait for the doctor next week then the second time he was told the service was not available but she would come check (she never came) and the third time no one answered. They changed management and the communication is extremely lacking.For example their doctor appointment was booked half an hour before the doctor was scheduled to arrive. (Early appointments are hard for Mom so this was a big endeavour to get her there) When we arrived one was in the wellness centre. After 10 min I went to the front desk and told her that I was bringing my parents back to their room and to please notify me when the dr arrived. 20’min later we got a call (only after I text Todd the wellness director). The doctor couldn’t understand why this would happen because she said they know she’s not available then. There’s just sooo much miscommunication. This would be fine if acknowledged and apologies made with effort to improve (we are all human) but this is NOT the case.The absolute worst part is that my email voicing concern was COMPLETELY ignored and when I sent a second email asking if they received the first it was ignored also.I could not imagine treating my clients this way and still being in business.And now it seems the food choices are being eliminated. Dad said yesterday he had one choice and it wasn’t great.Royale you can do better!

I am the New Retirement Counsellor here at The Royale Place Retirement and I just want to say that the staff here has been so welcoming especially in this strange and difficult time we are all living in (COVID-19). They are all about doing the best for the residents here in the community and making sure they are Happy, Healthy, and Safe!

I previously worked for this establishment about a year ago, residents were treated well by staff, however the staff were treated poorly by management making it very hard to be pleasant and attentive when doing the job we were hired for. The level of disrespect that came from our higher ups definitely shows an impact on the staff turnover rate. Would not recommend working here to anyone, sad because the connections made with residents were beautiful and I will cherish those memories for a long time.

Both my parents have lived here for 2.5 years. They thoroughly enjoy their lifestyle here, no cooking, no cleaning and having a RPN in the building 24hrs a day for my piece of mind. Being also retired myself, I frequently enjoy visiting and joining them in the dining room. More recently the food quality has really been impressive and comparable or better then restaurant quality. Great work Royale, save me a room in 15 years!

Very friendly staff and a beautiful residence. I feel the management and staff are very engaged in the community and were a big help to our family when transitions my parents there. It is obvious they take pride in their work and it certainly shows with the quality of service our family receives, I truly appreciate it.

Our experience of the first week of my Mom’s stay at Royale Place has been very positive. Front line and management staff have been professional, knowledgeable and approachable. A very smooth transition for us all. Thank you!

Honestly Royale is one of the best retirement homes in Kingston.. I say that because of are hard working employees.. the dedication towards are residents is something that makes me feel so proud of!! No matter if it’s the chefs housekeepers PSWs.. Nurses .. Servers ..or recreation department .. I can say that these residents are looked after just like they are are own family members!!!! If your looking for a good retirement home for your family come check and see for yourself :)

Why are staff giving reviews? This hardly expresses a true review of the residence. If I were to leave a series of negative reviews, it would lower the overall score. Neither would be fair to your business. Just making a point

Staff are very friendly to my grandmother. I stayed for dinner the first week she was there and enjoyed a perfectly cooked steak. Would recommend for anyone looking for a retirement home for their loved one.