Condo Vacances MSA - Location condo de ski Mont-Sainte-Anne

Cute little Ski Lodge vacation spot! Slightly dated with a few modern updates.Housekeeping does not clean the best. Lots of spots left dirty in unit yet guests are charged a $70 cleaning fee.Not much to do but on site with a small Aqua park (slides, infinity pool, & hot tub(sauna to come) (these are part of your activities fee you pay too)).Lots to do in the surrounding area in summer and skiing in the winter.Note, not sound proof between floors so you can hear others. Plus there is a resort fee stating at $29 and going to $69 per night on-top of your booking fee to cover the amenities as well as a house cleaning fee of $70.Nightly rates /booking rates start at $72 per night and increase by room size.

Beautiful location, Nice and comfortable units. The only complaint is, the place was not clean properly. Bath tub and sink was still dirty. we had to clean it before using. Floors was sandy they need to take more time to clean plus it smell really bad we had to spray with perfume after airing it out.

I’ve only been here 2-3 hours and this stay has already turned into a nightmare. Rude receptionist, awful, unclean room. No towels. One roll of toilet paper, headboard torn and worn, crumbs under stove, in corners and throughout apartment. Cracked floor tile, hair behind bathroom faucet, one bath mat AND no towels, i.e. Pictures will tell the story. I’ve stayed in many four star hotels. Does this reflect a 4-star place to you? You decide.

We used our RCI Timeshare to take our vacation at Club Vacances MSA thinking RCI would not have shoddy resorts. We were wrong and where do I start.When we arrived we had to pay almost $300 on top of what we had already paid. There was very little light on the stairway to the office so it was hard to see. The parking lot by our unit was not lit well nor was the stairway to our unit was very dark and dingy. Inside the unit was dirty. The stove had burnt food under the burners, the toaster was gross, the shower curtain was stiff and dirty, the bathroom sink had dirt all around it, the smoke alarm was hanging from the ceiling, the recliner was all stained and not working. The bed was so hard I had to put the two spare blankets under the sheets in order to get some sleep. The pillows were all stained and gross. The balcony which looked like it was rotten had a broken rail and the chairs that should have been white were dirty and black. This was the first place I have ever stayed where the rules stated I was to strip the bed and put the sheets in the tub, make sure. The kitchen sink backed up while we were out and were told it must have been clogged and the clog let go.The people at the front desk were rude and unhelpful when we pointed out the issues. When we walked in the woman did not even acknowledge us while she was talking on the phone (not with to do with business) We asked for a different room and they said they had none available, which was verified to be untrue. They were not apologetic in any way. Asked for a clean shower curtain and they did not have one,

*Writing this on behalf of my parents* - Horrible experience. We are not picky or fancy people but this place was horrific. Broken lamps, missing light bulbs, dirty floors, the electric recliner couch was full of disgusting stains and not working . Washroom sink was constantly clogged and leaking, and the toilet stunk until I realized it had feces around the inner rim. Front of the house service was just as bad, unhelpful, unpleasant. We stayed a week and none of these issues were addressed by staff. Note that we were also there in April, it's not like they were super busy and couldn't address these issues. Such an unpleasant experience. We will never return.

The condos are a good value for the price. The beds and pillows could be improved, however, the bathrooms are clean, there is plenty of parking, the kitchen has everything we need. Bring your own coffee, we thought there would be a few individual packets but got some at the Couche Tard down the road. The kids love the pool and splash pad

This place was not clean, we had months worth of food crumbs under the stove, between the cupboards, under the stove burners. Carpet was discussing , bugs & dirt in the ceiling light fixtures. Some dishes still dirty, bathroom disgusting. Leatherette couch & chair flaking off , had to use a bed sheet to cover so we had a place to sit.We have been members of RCI for 30 years, never had accommodations so bad.This is our 3rd time at this resort, we will not return.Copy to RCI

The overall experience was great. This is a nice place to stay however, there were a few things I was not overly keen on.The shower head in the bathroom was a little aggressive and made it feel like you were showering with a pressure washer. The deck outside was not maintained and had tree branches all over it and the plastic patio set was very dirty. Lastly, the condo had a bit of an ant issue.

Pretty happy with our unit for the price. We had 2 bedrooms/1.5 bath, with laundry right in the unit, a full kitchen, and a real fireplace. The kids loved having their own single beds in the second bedroom, and the large dining table made family meals easy. Only downside was the pool not being right on location, but a 1-2 min drive. Overall, we would stay here again.

Do not book this if you normally care about cleanness and service!The units are from 70s direct, almost nothing is updated. The appliances were too old and over-used. All the consumables are from the lowest quality and unknown brands. Cleanness is very average and superficial. Bathroom spelled damp and the fan had to be on constantly to diminish the stink. I saw blood stain on the pillow! Sheets and towels did not smell good at all and they were too old and some had turned yellow. The fanned light fixture in the bedroom did not turn on and when I told the receptionist, she passed a light bulb to me, expecting us to change it!!On the second day, we woke up in the morning with a lot of noise and suddenly saw two guys in our kitchen fixing the washer without any notice! When complained to the receptionist, she said that they do not plan this, and she will pass my complain to the manager to call me, but I never received any call! Also, there was no washing powder provided.On the second day, our dishwasher got clogged and they said that it needs a part which comes next week! So we had to wash dishes manually afterwards.The restaurant was closed and basically the only amenities working were pool and hottub, but we still were charged the full price for that.In total, everything was horriplating for me and I avoided touching thins as much as possible. I was counting the days to leave and never come back.We had flied all the way from Vancouver with our friends and it was a super low quality stay. Definitely not a 3-star hotel! Not recommended at all.