Surrey Comprehensive Orthopaedic

My son and I are very very impressed with the professionalism and care given during my recent medical visits. There was time taken for a thorough investigation into my issues as well as discussion regarding options available. It was decided that due to other medical issues surgery would not be preferable. Other treatment ensued in future appointment and I am now walking without pain for the first time in several years. Thank you to the staff for making me feel so comfortable.

My adolescent daughter was referred 10 months ago to these people. She has suffered everyday. Finally they bothered to call and inform that she is not going to be seen. They did not have the curtesy to call and leave a message with our GP.Definitely no care in the Healthcare “professionals”.

Dr Melissa is very knowledgeable, and she knows her job very well, I got my micro disctomy surgery in may 2022, see her first time in April 21 and within 20 days she call me for surgery. Right now i am feeling 10/10.And after even surgery she guided me with excercise. Believe me she is one of the best Doctor in lower mainland.Thnxx Dr Melissa for taking care....

I wish there were an option for no star. I tore my meniscus and it is really really painful, I went to emergency and they referred me to Dr. Melissa Nadeau, I got an appointment after waiting for a month and got MRI done and she told me that she don't do surgeries and referring me to Dr. Kenny Lee and she said you've to wait for 3 to 4 weeks and now it's been 6 weeks and I tried calling dr. Kenny's office they don't answer and I called Dr. Malessa's office they said she didn't even put referral on even tho she told me she'll do it quick because my knee was getting worse and worse and I am in so much pain right now. I don't know what am I suppose to do now. Worst experience ever!!!

Dr. Melissa Nadeau did a spinal fusion on me after many years of pain. I am so much better now and battling back to recover and get back to all the things I love! Dr. Nadeau was very kind and compassionate and I was so impressed that she came to see me every evening while in Surrey Memorial and assuring me everything went as planned. I am so grateful for her and her amazing knowledge and her humanity. I have seen many Dr.’s over the years for back and knee pain. You cannot find a better or more human Dr than Dr. Nadeau! Thank you so much!

Tried to cancel an appointment for my partner. Even though they text, email and call for confirmation, you cannot text, email or call and leave a message to cancel. The receptionist told me it would be $100 to cancel under 24 hours notice, which is ironic as they let my partner wait 90 minutes past the appointment time to see the doctor at the last appointment. When I brought that up the rude receptionist hung up.I called back and after a longer conversation I can tell you this is the rudest most ignorant receptionist I’ve ever dealt with and I was an outbound telemarketer in my youth. If you get referred to this doctor save yourself a little stress and ask for another referral because the doctor may be great but she obviously endorses her receptionists negative, condescending and rude behavior. People who are in pain and need help shouldn’t be treated that way. And our time is just as valuable as the doctors. A doctor who charges $100 missed appointment fee but is fine with being an 90 minutes late for her appointments, doesn’t respect your time and doesn’t deserve her time respected even if she has “Dr.” in front of her name. She obviously wants her receptionist to be rude, it allows her to behave horribly and not have to ever hear about it. Surely there’s other orthopedic doctors who care about your time and have a compassionate staff but this office isn’t it.

I had surgery in April 2020. The worst decision of my life. They rushed me into surgery on my neck. My hands were feeling numbness and cramping. I woke up from the surgery practically paralyzed from the waste down. 3 years later my legs are still numb. My feet are in constant pins and needles state and my hands are no better than before surgery. I can barely go to the mall without feeling worn out. I feel Dr Nadu ruined my life. I was never handicapped before the surgery. I am now. Please dont use this doctor. I went to her a year after surgery and she told me there was nothing more she could do. I was in shock. I was 52.. Now I feel like I am in my 80s.

I wish there is zero star option. Dr.Amarpal Cheema's reception is such a Karen. This person is the most rude and arrogant person I've ever talked to. Poor Dr.Cheema having this kind of staff in their office. This staff need to learn how to communicate with people I stead of yelling and not listening to ppl. I'm so glad I recorded very first phone call with this person. I'm going to file a complaint regarding this to College of Physicians and Surgeons of British Columbia and BC government Health complaints.

As a result of Covid I waited 2.5 years for surgery with Dr Nadeau, she changed my life, I can walk without a cane, I cant say enough positive things about my experience. Originally saw Dr. Malloon, he was attentive & proactive. The Moa was a bit short at first but when I treated her with the respect she well deserves things went well. These professionals are doing their jobs under very adverse circumstance right now. Be patient, be kind & treat them with due respect!

They make it difficult to cancel appointments and charge $100 no-show fee if you don't cancel. There was no cancel option on their website and when I called in during their limited hours I had to wait for 13 minutes before someone answers (at 9:30am on a Tuesday) and the woman who I spoke to was the rudest, coldest and inhumane person I've had the displeasure of dealing with. I wouldn't want to imagine being under the knife of these people.