Venue Financial Centres

What was this place called be4 they changed the name??? Or bought out? If you know what I mean?? It was called some thing els?

A little blonde girl named Karen answered all my questions and was very friendly. She was very knowledgeable. I have recommended this branch to two other people. Thank you for your help

A year ago I would have given 5 stars. Now, over this past year ZERO stars. I have placed a complaint with the BBB & encourage others to do the same. COPY OF MY EMAIL SENT, no response received:I've been demanding to speak to a manager formonths. There have been multiple errors with my account and loans & payment processing. I would have long stopped being a client there if it had not been for my ongoing ______ bills in the thousands of dollars.Two months ago I was blind-sided by a payment coming out of my account 5 days prematurely.  I have since put a permanent stop-payment on my bank account. N______ set up my payments to be made by e-transfer going forward. Once again I am blind-sided by another one of your attempts to take payment from my account today.I have never defaulted on any of your payday loans in the 2 years since I've been a customer.Even though there is a stop-payment in place

Very professional staff. It is very quick and easy to get a loan. I'd recommend this place for anyone that is in a financial bind.

Sarah has excellent customer service. Always has a smile and goes the extra mile.

This place is so welcoming and their customer service is amazing. Ask for Kim she's the best :)

This place is a joke. They take payments out of your account before asking, and then Same day that they take the money out they call you send you a text email and FACEBOOK MESSAGE saying you need to make payments. They are demeaning, extremely rude and will lie and say whatever they can to get you to make another payment. They were telling me I HAD to make a payment this month, meanwhile a payment has already been made, and they harass you if you don’t answer them right away. Horrible business horrible customer service, wish you could do negative stars

Venue financial Vernon BC location was an amazing group of people. caring, kind, and in tune with the feelings of clients who hit hard times and need assistance ..Venue Vernon then closed its doors and my wife and i were forced to now deal with head office..HUGE contrast. Now we feel like a number instead of a person. They simply do not have empathy for their clients.We have been on the hook with Venue for approximately a year. reloaning and paying, reloaning and paying.. Blemish free record.Now they have been taking payments out of my account before the paycheck arrives which then dings us with overdraft fees.. Upon shedding light on this issue, i have now received exactly ZERO response from them.Additionally, when a payment plan needs to be edited, the representatives seem to forget that adding notes to the account for the next person is not important.. We arranged to change a payment date, and when the old date came up, they made attempts to take money. when it wasnt available it then gave us an NSF fee.. Fair enough. mistakes happen.. but it was like pulling teeth tying to make them understand that it was not our fault they cannot communicate with each other.. after all was said and done, the representative said (and i quote) we cant give you those NSF fees back. Thats a lot of money to be returning" --- Seriously? Give your head a shake. and yes

Covid-19 hit and hard times like everyone else . . . I admittedly was slow to pay . . thats my bad . . none-the-less I had made payments till the debt was paid. The horrible - intimidating email - threatening - and demeaning that followed I had never experienced before from Venue. Current management really has really changed this location to a very negative experience . . unprofessional doesn't not quite cover it. On the upside - as a former customer of predatory loans . . I am out of them completely and thanks to manager and assistant manager . . I am not looking back. If you do have to get a pay day loan . . . NEVER DEAL with THIS location.