Hertz Car Rental - Montreal - 5885 Decarie Blvd HLE

I reserve gas car for pick I paid 35 for uber amd when I came they said we have only tesla . Then why you guys accept reservation if u dont have car available....

great customer service! I enjoy picking the car and returning here. On Sat I was in a long line waiting for the pickup with only 1 staff (later on I know his name is Alex) in the shop. Noticed that he was really very patient and professionally handling every customer's question. Good job! I was impressed and so gave 5 star right after the trip.

Just wanted to give a shout out to the super friendly customer service reps at this branch. Always helpful and kind, thanks for everything Ehab, Firas, Taragan & Jerron

Best service I've ever encountered. The staff is super friendly and professional, the cars are always nice and clean. I wouldn't change this branch for any other.Been dealing with them for some time now. Keep up the good work guys :)

I got scammed by this rental office!!!8 months ago i received a ticket for the police because I was driving without a registration.After I contacted the office they promised to take care of it and took the original ticket, few moths later I receive a court notice and my fine was doubled.I touched based with them again and they asked me to pay the fine and they will reimburse (Send a cheque by mail) now 6 moths later no one answers my emails and off course no reimbursement.

Worst experience ever. I had a reservation, the store was closed when I arrived (8:30AM), I waited 1 hour outside in the cold (-15C) and no one came ! I took an Uber to get there, that I paid for nothing. Really frustrating…

I don't recommand anyone to go rent a car with Hertz , the worst service car rental ever in Canada. It was my first and last . If you care on your credit record don't go there , there will charge you some extra fees , you wont understand, the customer service there is very Bad , they won't give all the informations you need to know.

A one star is too much for this car rental agency at this particular location. I give it a BIG 5-STAR ZERO!!! We rented through Priceline for a Tesla to be picked up on June 26th at 1pm (for my daughter's prom). We got there at 12:30 and no one was in the booth. We waited for over an hour, called with no response. I called Priceline and they weren't even able to get through to someone. Definitely no fault on Priceline. The worst part is that the Tesla we had rented was right there waiting. We have rented through Hertz in the past (at airports) without any issues. Do yourself a favor and DO NOT rent from this place if you have a special event happening. Needless to say, we did not get the Tesla, and had to make other arrangements. Note to Hertz: major disappointment and at the very least, check up on your employees to show up for work or contact your clients that someone decided to take the day off.Update: just received a generic message of how they appreciate the feedback. Same feedback to every negative review of past clients and obviously did not do anything about it.

By far the worst experience ever! I got at hertz checking area, the cashier took my credit card and information and said that my car would be ready in 20 minutes after it’s been washed. By the way you are getting a Tesla since the car you reserved is not available( what luck!) Then, 30 minutes passed and so I was wondering when the car would be ready. I inquired, so they said oh the car is not here, but it is coming. They made me wait almost 2 hours for nothing. It was past midnight. One of the representatives asked if English is my first language ( it is not, but as you see I can express myself in English). He made fun of my accent and then I had to take a Uber to reach my destination. I was with my 6 year old son and wife. I had to call the the bank to dispute the $700 they charged me. The manager said he would cancel the charges but he did not. Do not use this company.

Even thought it was very busy and had to wait for a long time, the staff was very nice and the car was super clean, very nice, I highly recommend.