BMO Bank of Montreal

I visited this location twice for international wire transfer. The first time I did not proceed with the transaction because I felt the transfer fees was too much. However, the second time the associate told me that BMO does not have an agreement with the bank so I cannot transfer using wire transfer. There was another associate who confirmed this statement. Fortunately, I found out that my other bank allows me send a wire transfer online. The problem was that the Swift code had three extra Xs, which were the branch code. I think an associate should be able to figure this out rather than tell the customer the bank does not have an agreement.

Great Bank

The staffs who helped me to get my debit and credit card are amazing, super friendly and helpful!! it's a shame I didn't get their names... However, what's the matter with the guy with glasses who works in the lobby? I am not quite familiar with all the bank services, so I was expecting some instructions, but the guy is so impatient, and gave me the cold shoulder... I am not comfortable with the recent experience, even though he got the work done...

Wasted an hour here and no one knows how to do a wire transfer. The manager on duty today is racist and gave me attitude.

Great new location. Great new comfortable seats and the view was ravishing.

Nice, knowledgeable staff.Edit: very welcoming customer service agents. Fast and efficient.

Please don’t waste your time to go there . They don’t even care about customer.

Friendly and helpful staff especially Sarah. Very good service.