Michael Hill Aberdeen

I bought a bracelet here a couple weeks ago and had to get it resized. I picked the bracelet up today and went to the beach afterwards. Within an hour of picking it up it broke and got lost at the beach. The warranty that I purchased for my bracelet was to cover any future repairs but the repair they did couldn't even last an hour. There was no strong force applied to the bracelet meaning that the repair job was pathetic. I will not return here for business and will advise my friends and family to do the same. Very disappointed with the service.

Have been coming here for years, Lou and the team have always very welcoming and informative. Every piece I've bought my wife has adored and gets asked where she got them from.My family and I will continue to shop here with the continued 5 star customer service we have always received. If your looking for quality long term jewelry this is the place to go you won't be disappointed.

This locations has very kind and attentive staff. Everyone was very professional and are a pleasure to work with. Their quality of product is high aswell.

We made several purchases at Michael Hill in Kamloops. While we struggled with the customer service of one individual staff member, several other employees, including the store manager and district manager, went above and beyond to make things right for us and our individual situation. As a consumer, all I can recommend is to read the fine print, every time. But we have walked away feeling like we have been adequately taken care of, and in the end, I can say that overall, shopping here turned out to be a positive experience.

What incredible service. I was talked into an extended warranty and it paid off huge but the service was second to none. Friendly, helpful and professional! Nicola keep up the awesome work. You have gained my business going forward! Thanks!!!

Absolutely terrible service! As previous loyal Michael Hill customers, we purchased an engagement ring from this location. The ring was needed for an upcoming anniversary and there was no opportunity to order the correct size, so we purchased the ring in the showcase after being told by the salesperson/manager that it was no problem to size it later. Keep in mind that Michael Hill has a 30-day return limit, so we relied on this advice in buying the ring. Well flash forward and we bring the ring into the store for sizing only to be told no, the sizing is outside of their guidelines and would risk the loss of the channel diamonds on the band. We were sent to a local jeweler who does the trickier resizing for the store and got the same answer, can’t be resized as required. We return to the store seeking a refund and are told it requires approval of the regional manager and confirmation of that the ring has not been worn (which the current manager confirmed visually that it was not). Regional manager approves but seeks advice from another branch of Michael Hill. That person over-rides the regional manager and says no to a refund. This even though we purchased based on a misrepresentation by store staff. All of this took months to work through and never was there any acknowledgment of their misrepresentation and now we are stuck with a ring that my fiancé cannot wear!! I would not advise buying from Michael Hill as they provided us with wrong information that we relied on, they clearly don’t value customer service and once you are out the door, you are on your own. Never buying from them again. Would give them zero stars if Google would let us.

Huge thank you to Jennifer for finding a chain that fit my pendant! She went out of her way to check every chain in their inventory to find the right fit for my pendant. Thank you so much for your help Jennifer!

Kaleigh was fantastic. I bought my beautiful wife a beautiful necklace with the no pressureAnd Attentive service from kaleigh with the assistance from Sam.Great experience!

I was reluctant to even go in knowing this store probably didnt have what I wanted but i thought it was worth a try. The guy kind of made fun of me for not wanting an engagement ring and only a simple but unique wedding band which threw me off right away. Also, their pricing is about double for the same quality as other stores and they dont have a great selection. Will not recommend this store in the future.