Incredible Restorations

It has been a stressful couple of weeks with a laundry room leak followed by a roof leak (both not covered by insurance!)Incredible Restorations is fantastic! The team was here the next day with equipment and ready to go. Keith was wonderful! He is very knowledgeable about many different areas of home construction and explained everything that he was doing and why. Every evening, he and the team cleaned up and left the areas they were working in extremely tidy considering the demolition and remediation work they were doing.Brett Bannon was my project manager and he responded very quickly to phone messages or e-mails (within hours!). I got texts confirming appointments times which did not happen when I used Belfor (4-6 week project took 6 months! Never again!). I did have an appointment that got rescheduled for flood in progress at another client but I didn't mind because I got a text immediately and a follow up phone calling explaining what happened. I've been in that active flood situation and yes, that should take priority.I got a detailed report with lots of pictures that shows their work inside the walls (that I can't see otherwise) and the water readings etc. This is great because I can show this to my strata to prove that there isn't any water damage to the surrounding homes.Best of all, they were able to stay within my budget! They kept me informed about the amount of work completed and how close we were to the amount I had set. I can't recommend them enough! Great business! Great people!

I recently called Incredible Restorations to help with some water damage we experienced from our pipes freezing, and was very impressed with their services. The team was prompt, professional and did an excellent job. I would recommend them to anyone who needs water damage restoration services.

We contracted Incredible Restorations after some water damage. They were very responsive and did a great job repairing everything. There were a few miscommunication problems with scheduling but overall very happy with the experience.

Had Incredible Restorations do emergency services and restoration after a flood happened in the basement. Everything was done well, technicians seem skilled and the quality was good. Brett Banon was our project manager and he was on top of things, very easy to reach by cell and had prompt replies to texts. He scheduled everything well and they finished repairs in a timely manner. Overall, no complaints; I would use them again.

DO NOT RECCOMEND - We called them out of a rush with a water a leak. Our insurance company refused to cover the full amount of the work they did because they did not agree on their approach or what they did, and now we're stuck with paying the overage. When the insurance company sent their own contractors to check on our place, their assessment found the work done was overkill. I understand disagreements like this can be common, but never once did Incredible Restorations reach out to our insurance company to confirm anything, or run it past them to agree on an approach, which would be the logical thing to do. Our insurance company also claimed they didn't follow industry practices in documenting the work needed. All we got was a giant bill weeks later. I would give zero stars if I could. If you're planning on going through insurance, don't use these guys.

I contracted this company to repair dry rot initially they gave me an estimate which by time they completed the job it was 5 times as much ,I asked them to give a breakdown of their costs and they refused, afew months after the jobwas done there was more water damage. I called the contractor and sent him pictures,7 months now no response..They don't follow up with clients for feedback and really rude.They are inincredibl incredible.

We live in kits and had a ceiling leak after some heavy rain. We called incredible restorations and they came out on the same day. Abraham, Keith, and Carlos worked fast and were very polite.

Very thankful that Incredible Restorations answered my call when I had an issue with my HVAC unit leaking into my ceiling. Very happy with their service and appreciate their coordination with my insurance company as well. Felt very taken care of and they were very accommodating with scheduling. Thank you to the project manager Brett B. and his team!

Brett Bannon's team at Incredible Restorations had provided me with invaluable professional service throughout this water damage repair. Mr. Bannon addressed all my concerns and had a very clear and prompt communication with me and his team. The assigned staff Max who did the repair work for my place was very detailed and professional. They also followed very strictly all health recommendations with properly worn masks and booties which I regard this as one of the most important values for their service during this unprecedented time of COVID. With the sudden snowfall and the unpredictable water damage resulted from an upstairs neighbor's flood, my schedule at work had already been greatly interrupted and affected, I thank Mr. Brett Bannon and his team for their understanding and were able to finish the repair within a controllable time frame.

Living in Vancouver, we all have to live with the eventuality of rain. However - over the last couple of years, we've now had to deal with extreme cold temperatures as well. This in result, had caused the pipes in my home (built in the 1970s by the way) to freeze over; and eventually burst to cause some major flooding in the upstairs component of my parents' home.We called Incredible Restorations, and they were prompt and diligent. They took extreme care with our case and were really patient with my parents, who don't speak English very well. I really valued that in a business and it's hard to find that level of professionalism in this day and age.All in all, some of the quickest and best work that I've seen and you'd never even know that any work had been done by the time they finished. I highly recommend the Incredible Restorations team to anyone looking for restoration work - especially since you'd also be supporting a locally owned business!